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Director of AI-Driven ITSM & ServiceNow Transformation
Job in
Rahway, Union County, New Jersey, 07065, USA
Listed on 2026-09-06
Listing for:
MSD Malaysia
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
AI Business & Operations, IT Project Manager
Job Description & How to Apply Below
MSD Malaysia is seeking an Associate Director to lead Service Now ITSM transformation and AI-driven operations. You will connect Service Now with Ansible, Big Panda, observability tools, and SDLC systems to boost reliability, efficiency, and employee experience.
You will drive end-to-end workflows, govern metrics, and elevate future-state operating models across IT and security teams, delivering measurable business impact.
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