Associate Director, Software Engineering

** Job Description*
* ** The Opportunity*
* + Based in Rahway, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

+ Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

+ Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

** Role Overview*
* We are seeking an experienced leader in Service Now Quality Engineering to join our dynamic Service Now team in Global Technology division. The ideal candidate should understand the Service Now platform and Testing Strategies.

The role will collaborate with cross-functional teams to lead a team that will be responsible for understanding the developed as well as OOTB code. Service Now Quality Engineering team shall deliver automated as well as manual testing documents for execution in support of validating approved requirements and expected system/solution OOTB behavior.

This position is based in our West Point location, and we follow a hybrid work policy.

** What will you do in this role*
* + Define, document, and drive the overarching testing roadmap and QA standards across Service Now modules (such as ITSM, ITOM, IRM/GRC, HRSD, etc)

+ Create detailed test plans and coordinate all testing phases-including unit testing, system integration testing (SIT), regression testing, and User Acceptance Testing (UAT)

+ Validate application functionality, configurations, customizations, and integrations prior to promoting updates into the Production environment, particularly during major Service Now upgrades and patch cycles

+ Develop and execute a maturity roadmap to transform Testing into Quality Engineering excellence through the adoption of AI-driven capabilities.

+ Lead defect triage meetings, analyze root causes of platform issues, and collaborate closely with Developers and Product Owners to ensure timely resolution

+ Build, maintain, and scale automated test suites-primarily utilizing the Automate Pro Auto Testing and where applicable Service Now Automated Test Framework (ATF)-to shift left, improve efficiency, and accelerate release cycles.

+ Perform rigorous data validation to ensure data integrity across critical platform directories like the CMDB (Configuration Management Database) and ensure data transforms for large data migration activities

+ Establish and track quality KPIs (e.g., test coverage, defect leakage rates) to provide program leadership and executive sponsors with data-driven confidence in release readiness Support testers in the execution of test scripts.

+ Lead, guide, and mentor junior testing engineers and distribute testing workloads efficiently across agile squads

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* Education:

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* + Bachelor's degree in information technology, Computer Science or any Technology stream.

** What should you have*
* + 12+ years of working experience creating, executing, and managing testing efforts.

+ Automated Test Framework experience is required. Automate Pro working knowledge is highly desirable.

+ In-depth knowledge of ITIL processes and best practices for IT Service Management is highly desirable.

+ Excellent organizational and time management skills to handle multiple projects simultaneously.

+ Understanding of Agile development methodologies is a plus.

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* Required Skills:

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* Agile Methodology, Agile Methodology, Agile Project Management, Agile Scrum Development, Agile Tools, Application Integrations, Business Informatics, Data Engineering, Data Visualization, Design Applications, Information Engineering, Information Technology (IT), Iterative Development, Knowledge Sharing, Maturity Models, Platform Design, Platform Development, Platform Management, Process Maturity, Software Configurations, Software Development, Software Development Life Cycle…