Senior Director, Software Engineering

Job Description Role Summary

We are seeking an experienced, strategic leader to evolve the Service Now portfolio of products, associated data domains, data products, and services offered to IT, Security, and our Company's Business Divisions. The role will combine ownership of enterprise data and foundational platform capabilities with direct partnerships across Manufacturing, Research & Labs, and other business functions. The leader will stay up to date on key automation trends in the life sciences sector that center on Service Now;

translate business priorities into a multi-year Service Now product roadmap; improve the quality and governance of critical enterprise data; and ensure the platform is ready to support AI-enabled workflows and future agentic capabilities. This leader will also work closely with other leaders in the U.S. and international data products, services, and solutions organization to ensure that the organization’s needs are addressed appropriately and efficiently.

This is a highly strategic, business-facing leadership role. The successful candidate will be expected to operate beyond traditional platform delivery—shaping product strategy, challenging existing ways of working, aligning senior stakeholders, and driving measurable business outcomes.

This is a hybrid role (3 days/ week in office) based in Rahway, NJ.

Responsible for framing the strategic vision and enabling the efficient and effective delivery of Service Now platform services across business divisions and technology organizations, while ensuring that Service Now data is optimized, governed, engineered for scale, and leveraged for immediate analytical, business, and GenAI use cases.

Serve as a senior strategic partner to our Company's Manufacturing Division, our Company's Research & Labs, Animal Health and other business stakeholders. Translate business problems into prioritized Service Now products and capabilities, develop roadmaps, and drive execution of prioritized initiatives. Build and maintain trusted relationships with senior business leaders regarding Service Now capabilities. Anticipate emerging business needs and proactively shape solutions with stakeholders.

Own the strategy, roadmap, and outcomes for Service Now data management capabilities, including the CMDB and related foundational data domains. Establish Service Now as a trusted enterprise data and workflow platform by improving data quality, ownership, governance, completeness, accuracy and usability. Define the future-state data model and operating approach for foundational data that enables IT, OT, asset management, enterprise architecture, security, risk and business workflows.

Lead the evolution of the CMDB toward a more federated, automated and AI-ready data foundation, including opportunities to apply automation and agentic capabilities. Create and enforce enterprise data quality standards, ownership models, controls and remediation processes for critical Service Now data. Prepare the Service Now data estate for AI use cases by improving semantic consistency, lineage, context, relationships and trust in enterprise data.

Partner with enterprise AI, governance, security and architecture leaders to ensure Service Now data and workflows can safely support AI-enabled and agentic experiences. Partner with Enterprise Architecture, Data, Security, Infrastructure and business leaders to establish common definitions, standards and governance for enterprise data.

Establish a product-oriented operating model across the portfolio, with clear product vision, outcomes, roadmaps, investment…