Collibra SaaS Platform Support Lead

Job Overview:
Pay Range: $50.00hr - $55.00hr Requirement/Must Have: 8+ years of experience in data governance, data management, or IT support roles. 3+ years of hands-on experience supporting Collibra Data Governance SaaS platforms. Deep understanding of data governance frameworks, metadata management, and data quality principles. Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.

Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms. Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences. Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry. Responsibilities:
Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction. Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations. Collaborate with cross-functional teams including data stewards, business users, and IT stakeholders to address data governance requirements and platform enhancements. Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.

Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams. Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement. Support user onboarding, access management, and role-based security configurations within the Collibra platform. Advise on best practices for data governance, data quality, and metadata management using Collibra.

Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function. Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform. Nice to Have:
Collibra Ranger or Collibra Certified Professional certification.

Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions. Project management or ITIL certification.

Skills:

Collibra Data Governance SaaS. Data Governance Frameworks. Metadata Management. Data Quality. SaaS Platform Administration. Cloud Computing. ITSM Processes. Incident Management. Stakeholder Management. Python. Shell Scripting. GxP. HIPAA. Qualification And

Education:

Strong verbal and written communication skills. Excellent communication and presentation skills. Ability to communicate effectively with stakeholders. Proven ability to document processes, create knowledge base articles, and deliver user training. Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010…