Lab Support Coordinator

Job Title

Lab Support Coordinator

Merck (Rahway) – Customer Site NJ

• Escort third‑party service personnel to customer sites, verify safety requirements, and manage handoff to equipment owners; obtain service reports upon completion.
• Communicate program information, troubleshoot and resolve issues with customers using professional, cost‑effective, diplomatic communication; escalates problems to managers or program leaders and follows up to ensure customer satisfaction.
• Maintain instrument inventory integrity by conducting sweeps, spot checks, documenting changes, and updating the SAP database through the ARC change‑control process.
• Perform additional laboratory support activities as directed by department leadership and PKI.
• Maintain training and compliance for health and safety, security, environmental and operational daily activities.

• Ability to multi‑task and work under pressure to meet conflicting deadlines.
• Excellent interpersonal, written and verbal communication skills.
• Technical problem‑solving skills with attention to detail.
• Excellent customer service skills and ability to listen to client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.
• Intermediate MS Office skills (Outlook, PowerPoint, Word).

• Associate’s degree with 1+ year experience in a customer‑facing role within a scientific environment, or
• High School Diploma with 2+ years experience in a customer‑facing role within a scientific environment.

• Certification or Associate’s degree in a relevant field and 1–2 years of customer‑facing experience within a scientific environment.
• Basic understanding of GLP/GxP and/or experience working in a compliance‑driven environment.

Requires working in laboratory or controlled environments with personal protective equipment (lab coat, safety glasses, etc.). Job pace may be fast with high completion demands. Work involves stationary tasks >25% of time, frequent movement between labs and corridors, bending, squatting, stretching, reaching. Occasional lifting of up to 25 pounds (occasionally up to 50 pounds). Vision requirements include close‑range detail, color vision, peripheral vision, depth perception.

May require medical clearance, respiratory protection training, and fit testing. Uses computer, copier, printer.

The annual compensation range for this full‑time position is $50,000 to $60,000. Base pay is determined by internal equity, location, and individual qualifications.

Perkin Elmer is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or any other characteristic protected by applicable law. Perkin Elmer is committed to a culturally diverse workforce.