Global Watch Desk Manager

Information Network Associates, Inc. (INA)
Location: Rahway, New Jersey
Job Type: Full-Time, Exempt

Information Network Associates, Inc. (INA) is seeking an experienced and strategic Global Watch Desk Manager to lead our 24/7 security monitoring and intelligence operations. This role is responsible for overseeing a team of Watch Officers who monitor global security events, manage critical incidents, support travelers and employees worldwide, and deliver timely intelligence to key stakeholders.

The ideal candidate is a proven leader with experience in security operations, intelligence analysis, emergency management, or a related field. If you thrive in a fast-paced environment, excel at managing complex situations, and enjoy developing high-performing teams, we encourage you to apply.

• Lead and manage a 24/7 Global Watch Desk team responsible for monitoring worldwide security incidents.
• Provide oversight during critical incidents and coordinate response efforts across internal and external stakeholders.
• Ensure timely escalation of incidents and effective communication with leadership and security partners.
• Serve as an after-hours resource and provide on-call support as needed.
• Maintain operational readiness by managing staffing, scheduling, and coverage requirements.

• Oversee security incident monitoring, response, and traveler wellness checks.
• Conduct and supervise open-source intelligence (OSINT) research and analysis.
• Develop intelligence products and executive-level communications regarding emerging threats and security events.
• Partner with threat management and security teams to identify, assess, and mitigate risks.

• Develop, document, and enhance Watch Desk procedures, workflows, and Standard Operating Procedures (SOPs).
• Lead post-incident reviews and implement lessons learned.
• Ensure consistent, accurate, and professional intelligence reporting.
• Identify opportunities for automation and operational efficiency.
• Work with internal IT partners to maintain and enhance the team's workflow management database, ensuring reliability, usability, and data integrity, and develop tools for other needs.
• Be intimately familiar with all vendor platforms and encourage team members to use the most appropriate tools for each operational objective.
• Provide after-hours on-call support and serve as a resource for Watch Officers requesting guidance on incidents and input triage.

• Recruit, train, mentor, and develop Watch Officers.
• Conduct performance evaluations and provide coaching and feedback.
• Foster a culture of accountability, analytical rigor, and continuous improvement.
• Ensure compliance with training, certifications, and company policies.

• Bachelor's degree in a related field or equivalent combination of education and experience, Master's degree preferred.
• Minimum of 7 years of progressively responsible experience in intelligence, security operations, threat monitoring, emergency management, or a related field.
• Experience working in 24/7 or mission-critical operational environments.
• Experience managing security operations centers, intelligence watch centers, or global security teams.
• Knowledge of international affairs, geopolitical risks, and global security environments.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience with incident management systems, OSINT tools, and security intelligence platforms.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage high-pressure situations with professionalism and sound judgment.
• Valid driver's license and reliable transportation.

At INA, you'll play a critical role in protecting people, operations, and business interests around the world. You'll work alongside experienced security and intelligence professionals while helping shape and enhance a growing global security program.

Benefit include:

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Collaborative and mission-focused work environment Apply Today

  If you have a passion for intelligence, security operations, and leading high-performing teams in a dynamic global environment, we'd love to hear from you.

  Information Network Associates, Inc. is an Equal Opportunity Employer.