Fiscal Specialist, Senior

The City of Raleigh is looking for a Fiscal Specialist, Senior to join our Accounting Team in the Customer Care & Billing Division of Raleigh Water. In this role you will investigate and resolve daily accounting exceptions, requests and errors, work closely with internal and external City departments and divisions, as well as customers to resolve complex accounting issues, identify trends, determine root causes and improve the quality of service.

The City of Raleigh is a leading city known for a high quality of life. Raleigh Water provides reliable water service to approximately 600,000 people across several municipalities.

We are looking for a strong communicator who enjoys working with teams, customers and peers to identify and solve problems. The ideal candidate is engaged, motivated, detail‑oriented, organized, and produces accurate, high‑quality work.

• Responsible for daily/monthly balancing and reporting between four financial software systems, monthly/year‑end reconciliation processes, and reporting discrepancies to manager
• Prepares, processes, and manages financial transactions related to accounts receivable, bankruptcies, city‑owned accounts, general ledger errors, NCDSOP program updates, journal entries and other tasks
• Investigates, resolves, and corrects accounting items related to misapplied payments, payment research, refunds, credit transfers, returned payments, adjustments, and payment exceptions; provide follow‑up to customers
• Responsible for creating, maintaining, analyzing, and managing financial reports and spreadsheets and providing updates to management, directors, accounting departments, external departments and stakeholders
• Assist Billing & Financial Manager with accounts payable, managing invoices/vendors, town reimbursements and other key tasks as needed
• Reviews errors and trends from accounting exceptions, reports, and issues from accounting team to assess training needs of the division and recommend process improvements or corrections to manager
• Creates, updates, reviews and maintains Standard Operating Procedures (SOPs) and reference guides for accounting processes or changes
• Serves as back‑up to accounting and billing teams in completing key tasks and special projects during high‑volume times
• Assist with unit acceptance/SIT testing and provide subject‑matter expertise for accounting related items during system enhancements, upgrades and implementation

Associate’s Degree or two years of college in Business Administration, Accounting, Finance or a related field and one to three years of experience in billing, accounting, payroll or a related field. Equivalent combinations of training and experience may be substituted.

• CC&B billing software functionality, Peoplesoft, or similar applications or ability to become functional within the first three months
• Microsoft Office Suite of products to include Excel, Word, PowerPoint and Outlook
• Principles and practices of general accounting and financial management
• Applicable federal, state and local laws, codes and regulations
• Applicable City policies and procedures
• Managing fiscal processes
• Gathering data, analyzing findings and applying logic and reason
• Interpreting, monitoring and reporting financial information and statistics
• Authoring and preparing original reports, documents and presentations
• Monitoring project schedules, status and compliance
• Organizing and maintaining fiscal program/process documentation, schedules, records and files
• Coordinating deadlines and prioritizing competing demands
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and receive work direction
• Conducting meetings and presenting information to technical and non‑technical audiences
• Maintaining confidentiality of information
• Using technology and software programs to extract and share data with staff
• Building positive working relationships with internal and external stakeholders

Work is typically performed in an office environment. The position requires the ability to lift up to ten pounds occasionally and to sit for extended periods.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.