Deposits Specialist

About the North Carolina Department of Revenue

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING. This is an Onsite position located at NCDOR-Headquarter building, 501 N. Wilmington Street, Raleigh, NC 27604. The North Carolina Department of Revenue is recruiting for a Deposits Specialist in our Submissions Processing Division (SPD).

• Deposit Specialist is responsible for preparing batches containing payment coupons and checks and ensuring the timely, accurate, and secure deposit of state funds through the Image Cash Letter (ICL) process
• Monitors deposit transmissions and confirmations, reviews Virtual Sort reports, processes and releases the Subs Report, verifies daily reports, and researches and resolves debit and credit encoding errors received from the bank
• Serves as backup support for Returned Checks Specialist functions, including researching, resolving, and collecting returned (bad) checks; investigating payment rejections; assessing penalties; processing billings and collections; reconciling accounts; maintaining records; and working with taxpayers, financial institutions, and agency staff to resolve payment-related issues

• Strong attention to detail and accuracy when preparing deposits, reviewing reports, and performing quality control functions
• Ability to perform 10-key data entry at a minimum of 7,000 keystrokes per hour and type at least 40 words per minute with 98% accuracy
• Ability to locate, organize, and sort documents in proper numerical order while maintaining accuracy in a high-volume production environment
• Ability to review, verify, reconcile, and process reports and deposit-related documentation while ensuring compliance with established policies and procedures
• Ability to work independently and as part of a team to support operational needs, maintain workflow continuity, and provide backup coverage for both Return Check and Deposit processing functions

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Recruitment Range: $39,244.00 - $43,000.00

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

The State of North Carolina is an Equal Employment Opportunity Employer…