Office Manager​/Coordinator

Benefits:

• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Answer inbound phone calls promptly during business hours & pre‑screen incoming leads/potential customers in a proper manner.
• Manage and respond to the inbound email correspondence and forward accordingly including voicemails and/or messages from answering service.
• Greet customers and all other visitors to the showroom promptly and professionally.
• Strategically schedule estimate appointments and installations properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.

• 1-2 years in an office management role involving a home service business.
• HS Diploma or equivalent.
• All candidates must pass initial background check.

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• 2 or 4-year college degree preferred.
• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel).
• Experience with Quick Books Online and web based software preferred.

* Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.