Operations & Property Manager

Reports to:

CEO, Family Promise of the Triangle

Location:

Family Promise of the Triangle – Resource Center, 903 Method Rd., Raleigh, NC

The Operations & Property Manager ensures the smooth daily operation of Family Promise of the Triangle’s Resource Center, housing units, campus and any satellite office locations. This position combines hands‑on property maintenance, coordination of vendors and volunteer groups and organized office and financial support functions. The role requires excellent organizational skills, initiative and a strong commitment to maintaining safe, welcoming and functional spaces for families, volunteers, and staff.

• Perform routine maintenance and minor repairs across all Family Promise facilities (Resource Center, apartments, offices and campus). Examples include changing air filters, replacing bulbs, patching walls, basic plumbing or electrical fixes, painting and small carpentry tasks.
• Maintain organized log tracking repairs, materials and dates.
• Conduct monthly inspections of buildings, grounds and apartments to identify needed repairs or safety issues.
• Coordinate and supervise outside vendors for larger repairs, inspections or specialized work; ensure completion and quality.
• Develop and maintain a preventive maintenance schedule for major systems, vehicles and safety equipment.
• Oversee apartment turnover: conduct move‑out inspections with appropriate staff, coordinate cleaning and repairs and prepare units for new families within established time frames.
• Maintain vehicle inspection, registration and fuel schedules for the agency van and trailer.
• Support the CEO in identifying capital improvement needs and preparing the annual facilities budget.

• Maintain a current database of volunteer groups (churches, companies, and civic organizations) available for property and maintenance projects.
• Serve as the primary liaison for volunteer workdays, matching projects to appropriate groups and scheduling accordingly.
• Prepare work plans, tools, and materials in advance of volunteer projects; provide on‑site supervision and safety briefings.
• Track volunteer participation and completed projects for reporting and recognition.
• Coordinate with staff to align volunteer projects with program operations, family move‑ins/outs and seasonal campus needs.
• Collect and organize invoices, receipts, check copies, voided checks and related documentation for all agency transactions.
• Verify accuracy and completeness before forwarding materials to the contracted bookkeeper.
• Maintain orderly digital and paper financial files for audit, reporting and compliance.
• Prepare a monthly summary of property and operations expenses with supporting documentation for the CEO.
• Deposit checks and online donations as needed; ensure that supporting records are provided to the bookkeeper for entry.
• Coordinate regularly with the bookkeeper to resolve documentation questions and ensure timely flow of materials.

• Maintain office and postage supplies, printed materials and brochures.
• Answer and route calls; greet visitors and refer them to appropriate staff.
• Support data entry for guest and volunteer databases; maintain the agency mailing list.
• Enter client information into NC HMIS and generate operational statistics as needed.
• Provide administrative and logistical support to staff, interns, and volunteers.
• Prepare bulk mailings and ensure accurate labeling and delivery to the Post Office.

• High school diploma or equivalent.
• 2+ years of experience in office administration, facilities coordination, or property management.
• Basic maintenance and repair skills (carpentry, painting, plumbing, electrical, etc.).
• Proficiency in Microsoft Office and Google Workspace.
• Experience with Quick Books Online, donor databases or volunteer management systems.
• Excellent organizational and communication skills.
• Ability to lift up to 40 lbs and work indoors/outdoors as needed.
• Valid North Carolina driver’s license, reliable transportation, current insurance, and acceptable…