Administrative Specialist I​/Processing Assistant

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department.

In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases.

Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims and Compensation to Persons Erroneously Convicted of Felonies.

It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.

Administrative Specialist I/ Processing Assistant -

Salary Recruitment Range: $39,244 Salary Grade: NC 08

This position currently qualifies for a hybrid telework option with routine office and remote workdays.

The posting will close at 11:59 p.m. the night before the closing date.

The Claims Administration Section of the North Carolina Industrial Commission processes workers’ compensation injury reports filed by employers (Forms
19) and claims forms filed by injured workers (Forms
18 or 18B), as well as the workers’ compensation forms related to claim acceptance or denial, return to work, payment of permanent partial disability ratings, occupational diseases, death claims and claim closures. The Claims Administration Section also researches insurance coverage information, assigns carrier codes, and updates claimant, carrier, and third-party administrator addresses. The Claims Administration Section assists external stakeholders with file copy requests and information about claim status.

Employees in the Claims Administration section assist employers, employees, carriers, medical providers, attorneys, and other interested parties with information on insurance coverage, claim status, and file copy requests. This is accomplished through review and accurate keying of a high volume of claims forms, including but not limited to Forms
18 and Forms
19.

The Administrative Specialist I answers a high volume of telephone calls from both external and internal stakeholders.

Prefer one or more years of experience in data entry and/or the workers’ compensation system, insurance industry, or legal field.

Demonstrated experience reviewing claim forms and keying data from those forms into databases in a computer system.

Demonstrated experience facilitating and organizing the flow of work.

Demonstrated experience in an office…