Office Manager

Position:
Office Manager - Home Care Agency

Schedule:

Full-Time

Location:

Raleigh, NC Responsibilities:

• Manage daily home care office operations.
• Coordinate caregiver/CNA schedules and client coverage.
• Assist with hiring, onboarding, and maintaining employee files.
• Communicate professionally with clients, caregivers, families, and case managers.
• Monitor EVV, timesheets, missed visits, and scheduling issues.
• Maintain client and employee documentation.
• Assist with Medicaid and insurance-related administrative requirements.
• Track authorizations and ensure services are scheduled appropriately.
• Help maintain compliance with agency policies and state requirements.
• Handle telephone calls, emails, filing, and other administrative duties.
• Assist management with audits, reports, and quality-assurance activities.

• Previous home care, home health, healthcare, or Medicaid office experience preferred.
• Office management or supervisory experience preferred.
• Strong computer and organizational skills.
• Experience with scheduling and EVV systems is a plus.
• Excellent communication and customer-service skills.
• Ability to multitask and handle staffing issues professionally.
• Reliable, detail-oriented, and able to work independently.
• Knowledge of NC Medicaid PCS and/or CAP/DA or CAP/C programs is a strong plus.

Is proactive, professional, dependable, and comfortable working in a fast-paced home care environment. The ideal candidate can keep the office organized while helping ensure clients receive reliable services.