Plumbing Operations Manager

Future Opening:
Plumbing Operations Manager

Position Type: Full-Time

• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Benefits: Health/Dental/Vision Insurance, 401(k) matching, Paid Time Off, Paid Holidays

At CK's Plumbing and Backflow, we take pride in delivering top-tier plumbing services to residential and commercial clients across the Triangle. We are a fast-paced, customer-focused team looking for an energetic and organized Office Manager to serve as the operational backbone of our business. If you excel at multi-tasking, managing schedules, and keeping field technicians aligned with office goals, we want to hear from you.

The Office Manager leads day-to-day administrative, dispatching, financial, and customer service operations. You will be the primary link between our field technicians, business owners, municipal agencies, and clients. The ideal candidate thrives in a high-volume environment, understands field service workflows, and keeps operations running smoothly from intake to final billing.

1. Operations & Field Dispatching

• Manage daily dispatching, optimizing route efficiency using Service Titan software.
• Triage incoming calls to prioritize emergency repairs over routine service appointments.
• Maintain real-time communication with technicians in the field, tracking job progress and adjusting schedules to cover unforeseen delays.
• Act as the primary point of contact for customer inquiries, estimates, scheduling updates, and issue resolution.

2. Billing & Financial Administration

• Oversee Accounts Receivable (A/R), following up on outstanding client balances.
• Ensure field technicians accurately log job notes, materials used, and hours worked prior to issuing final invoices.
• Prepare weekly/bi-weekly timesheets for payroll processing, including tracking overtime and incentive pay.

3. Inventory & Fleet Logistics

• Track company vehicle maintenance schedules, registration renewals, fuel cards, and equipment logs.
• Submit municipal plumbing permit applications for major residential and commercial projects.
• Coordinate required city/county inspections with property owners and field staff.
• Maintain active records for business licenses, contractor credentials, insurance certificates, and worker safety documentation.
• Prepare, process, and submit monthly AIA G702 and G703 progress billing applications for commercial building contracts.
• Track contract sums, approved change orders, line-item progress percentages, and retainage across all active commercial accounts.
• Collect and submit all required AIA backup documentation, including monthly lien waivers, third-party invoices, photos, and signed paperwork.
• Prepare commercial bid plans for review (ordering, trimming, stapling) and assist with marking/counting fixtures.
• Update the internal Bid List and push commercial jobs to Quick Books for management pricing and bids.

• Experience: Minimum of 5 years in an office management, dispatching, or administrative lead role within trade services (Plumbing, HVAC, Electrical, Construction).
• Software Proficiency: Hands-on experience with Service Titan and Quick Books.
• Communication: Exceptional phone etiquette and de-escalation skills to handle stressed clients facing plumbing emergencies.
• Problem-Solving: Strong situational awareness to adjust schedules on the fly and resolve operational bottlenecks.
• Permit & Code Familiarity: General understanding of local permitting processes for mechanical/plumbing trades.

• Prior experience managing a team of 5–15 field technicians.
• Bilingual ([English/Spanish]) is a strong plus.
• High proficiency with G-Suite, Microsoft Office (Excel, Word), and cloud document management.
• Schedule: Monday through Friday 8:00 AM – 5:00 PM with some flexibility offered
• Work Location: In-office position at our office located at 3800 Greywood Drive, Raleigh.
• Physical Demands: Prolonged periods of sitting at a desk and working on a computer.

Compensation: $49,900.00 - $66,000.00 per year

Are you willing to complete a background check of felony convictions? *

Are you legally authorized to work in the US? *

Our employment process requires a drug screen. Are you willing to proceed with this application? *