Relationship Fulfillment Coordinator

The Relationship Fulfillment Coordinator is assigned to the Administrative Division, supporting work across all of the Complex’s venues. The primary purpose of this role is to provide a wide range of direct administrative and service support to The Complex’s leadership team, guests, sponsors and commission board members. The ideal candidate will demonstrate strong collaborative, problem solving skills, along with flexibility and a desire to provide amazing customer service.

This role also serves as the front desk representative in the convention center. As such, excellent interpersonal and customer service skills are a must.

This position reports to the Director of Talent Strategy of The Complex but regularly works with and takes direction from several members of leadership.

You are an experienced administrative professional who excels at providing executive-level support while building strong relationships with internal and external partners. You have extensive experience with data collection, records preparation, and take initiative to solve problems proactively. You continuously provide excellent customer service while managing multiple project deadlines. You are committed to delivering high-quality work to ensure venue operations run efficiently.

The Complex has an amazing team of people who operate four unique venues – Atlantic Union Bank Convention Center, Martin Marietta Center for the Performing Arts, Red Hat Amphitheater, and Coastal Credit Union Music Park at Walnut Creek. Our goal is to shine and lead the way for others in our industry and provide exciting events to the City of Raleigh, including touring shows, concerts, unique conventions, festivals, and expos.

We strive to create memorable moments for everyone who visits our venues.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides advanced administrative support and coordination for executive leadership and management team; screens and prioritizes phone calls and requests and responds to email and phone inquiries; handles sensitive and confidential issues and records; resolves customer complaints; and refers customers to the appropriate resource.
• Supports naming sponsors and fulfillment needs, including tracking contracts, assisting with the execution of contractual obligations and relationship building.
• Manages calendars and schedules; coordinates the scheduling of meetings, appointments, programs, conferences, events, interviews, and travel; resolves scheduling conflicts; prepares agendas and minutes; manages logistics and arranges for required resources, materials and facility spaces; monitors deadlines and payment schedules.
• Maintains and/or oversees the maintenance of department files, records and documentation and ensures the retention of records in accordance with retention policies and procedures; performs a variety of clerical and office support activities to ensure smooth operational flow.
• Composes original correspondence and communication materials and content on behalf of executive leadership and/or team; prepares and maintains charts, graphs, presentation support materials and/or marketing communication materials/content; completes surveys; assists in developing procedures and maintaining policy documentation.
• Establishes and maintains rapport and working relationships with external guests and clients at our venues, as well as internal stakeholders (i.e., employees, Boards and Commission member, and City colleagues). Provides stellar customer service.