Enrollment Specialist

• Base Pay $41,600.00 / Year

You play a vital role in shaping the student experience from the very first interaction. As an Enrollment Specialist
, you guide prospective students through the admissions process with empathy and efficiency.

You serve as the primary guide for applicants, answering questions, resolving issues, and ensuring a smooth transition into our academic programs. Your daily efforts directly impact student success and help our institution grow.

• Delivers exceptional customer service to prospective students via phone, email, and in-person channels.
• Performs accurate data entry to maintain up-to-date applicant files and institutional records.
• Navigates
  CRM software and student information systems to track applicant progress and manage communication pipelines.
• Provides comprehensive administrative assistance to support the admissions team and daily office operations.
• Maintains meticulous record keeping standards to ensure compliance with institutional policies.
• Practices strong time management to balance high-volume tasks and meet strict enrollment deadlines.
• Applies effective conflict resolution strategies to address applicant concerns and turn challenges into positive outcomes.
• Utilizes
  Microsoft Office applications to generate reports, draft correspondence, and organize key enrollment data.

• Holds a high school diploma or equivalent.
• Prefers an associate degree or higher in business, communications, or a related field.

• Brings at least two years of experience in a customer service, administrative, or enrollment setting.
• Demonstrates a proven track record of managing high-volume data entry and record keeping
  .

• Possesses advanced proficiency in Microsoft Office and modern CRM software
  .
• Communicates clearly and professionally, utilizing excellent phone etiquette
  .
• Exhibits strong time management and organizational habits.
• Navigates complex student information systems with ease and accuracy.

• Experience working in higher education admissions or student services.
• Familiarity with specific institutional student information systems currently in the market.

• Operates in a standard office environment utilizing computers and office equipment for extended periods.
• Communicates frequently through telephone and virtual meeting platforms.
• Lifts office supplies and document boxes weighing up to twenty pounds as needed.