Manager, Executive Services

Manager, Executive Services

We are seeking a highly experienced, proactive, and strategic Manager, Executive Services to lead the Executive Support function while personally delivering high-touch executive support to assigned senior leaders. This is a working manager role. The Manager, Executive Services is expected to personally provide day-to-day executive support, including calendar management, travel coordination, expense management, meeting preparation, and follow-through—alongside leadership responsibilities for the Executive Assistant team and Facilities Administrator.

This role leads the Executive Support function, providing day-to-day leadership to the Executive Assistant team and Facilities Administrator while personally delivering high-touch executive support to assigned senior leaders. Responsible for setting standards of excellence, driving operational effectiveness, and ensuring a seamless executive and workplace experience. Leading a small team while remaining directly engaged in executive support, this working manager establishes service standards and operating models, develops organizational capabilities, and ensures consistency across executive support services.

The successful candidate will foster collaboration, operational rigor, and excellence in execution while leveraging modern technologies, automation, and AI-enabled tools to continuously improve how executive support and workplace services are delivered. This role partners closely with the CEO's Management Assistant, People & Organization, Corporate EHS, Finance, IT, Communications, and senior business leaders to deliver an exceptional executive and workplace experience.

This position is based on site at our Siemens Asset Management Software USA office in Raleigh, North Carolina and requires in-office attendance Monday through Friday during standard business hours. Due to the highly collaborative nature of supporting executive leadership, regular in-person partnership is essential to success in this role. Additional flexibility may be required to support executive schedules, leadership meetings, and key business priorities.

You'll make an impact by:
Working Manager Scope:
Personally support assigned senior leaders with complex calendar management, travel planning, expense processing, meeting logistics, briefing materials, and proactive follow-up. Balance hands-on executive assistant responsibilities with people leadership, prioritizing executive needs while maintaining team standards and operational continuity. Model the expected level of professionalism, discretion, responsiveness, judgment, and service excellence for the Executive Support function.

Executive Support Leadership:
Lead and manage the centralized Executive Support function while remaining actively engaged in direct executive support for assigned senior leaders. Directly manage, coach, develop, and evaluate Executive Assistant(s) and the Facilities Administrator. Assign executive support responsibilities and balance workloads based on business priorities and executive needs. Establish executive support standards, service expectations, operating procedures, and best practices. Create and maintain service standards and key performance indicators for Executive Support services.

Regularly assess executive satisfaction and team effectiveness, identifying opportunities for improvement and enhancement. Foster a collaborative, high-performing, customer-focused culture built on professionalism, accountability, confidentiality, and continuous improvement. Oversee hiring, onboarding, coaching, performance management, succession planning, and professional development for the Executive Support team. Develop capability-building programs, onboarding frameworks,…