Administrative Patient Representative
Listed on 2026-09-15
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Administrative/Clerical
Healthcare Administration, Medical Receptionist -
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office, Medical Billing and Coding
Administrative Patient Representative
Facilitate smooth patient flow within the clinic by efficiently managing patient registration, appointment scheduling, and accurate medical record maintenance. Ensure timely and precise submission of billing information and reports, supporting the overall administrative operations.
- Promptly register patients and collect accurate information.
- Schedule appointments for initial visits, follow-ups, and procedures, ensuring proper allocation of provider time.
- Maintain and update patient medical records with new information.
- Handle incoming calls to coordinate appointments, determining appropriate providers and visit types.
- Collect payments including co-pays and deductibles, documenting transactions and preparing daily cash reports.
- Order and schedule outside tests as requested by physicians.
- Enter ICD-10 and CPT-4 codes for patient activities and procedures into the data system daily.
- Transcribe non-medical dictation accurately.
- Submit billing invoices to the billing/collection department under supervision.
- File, fax, and mail reports and records as needed.
- Compile and submit monthly reports promptly.
- Assist in tracking and ordering office supplies.
- Serve as receptionist, greeting patients and answering phones in a courteous manner.
- Support non-invasive medical procedures or act as a security observer when required.
- Direct emergency messages and assist in locating administrative or medical staff.
High school diploma or equivalent required; business-related coursework preferred.
1-2 years of clerical experience preferred, especially in medical office or public contact roles.
Familiarity with medical terminology and ICD-10/CPT-4 coding preferred. Proficient PC skills and typing speed of 45-55 words per minute. Strong organizational skills, tact, and ability to handle patients under stress. Effective verbal communication and auditory skills are essential.
Ability to read printed data and monitor screens, manual dexterity, and capability to lift, stoop, bend, kneel, and reach as needed.
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