Dispatch Coordinator
Listed on 2026-09-25
-
Administrative/Clerical
Office Administrator/ Coordinator -
Customer Service/HelpDesk
Office Administrator/ Coordinator
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Dispatch CoordinatorRegular Full Time Clerical Alabama, AL, US
5 days ago Requisition
Salary Range: $13.00 To $14.50 Hourly
JOB DESCRIPTIONDispatch Coordinators are responsible for all aspects of processing and assigning work orders to technicians in the field. Dispatch Coordinators provide support for field technicians and are responsible for managing and updating open work orders, and relay information accurately to Field Technicians and Field Managers.
- Access multiple software platforms to locate qualified technicians for onsite tech support
- Communicate status and changes to customers and managers
- Act as the primary escalation point for dispatch related issues
- Manage field tech ETAs
- Ensure all issues are resolved and resolution notes are comprehensive
- Coordinate return visits for incomplete jobs
- Submit part orders and ensure work orders are updated to reflect orders
- Manage incoming calls from techs and customers
- Ensure cubicle and personal space is organized and clean
- Monitor Dispatch wall boards and report unresolved issues to Dispatch Leads
Job Requirements
- Drug Screen and Background Check
- Professional phone skills
- Outgoing personality; high energy; flexible
- Positive attitude and desire to work hard while having fun on a team
- Ability to perform well under pressure in a fast-paced environment
- Minimum two years of experience with Call Center
Dispatch Coordinators work in an indoor open cubicle/office environment
Physical DemandsDispatch Coordinators should be able to work seated at a desk and operate a keyboard and mouse. Minimal lifting up to 25 pounds.
Supervisory ResponsibilitiesDispatch Coordinators do not operate in a supervisory role.
Job descriptions are dynamic and frequently modified. Other duties and responsibilities may be assigned at
any given time as both the business dictates and the functions of the job change.
Employee ____________________________________________ Date: ____________________
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).