Bilingual Front Office Assistant

• Location 3305 Drake Circle,Raleigh, NC, 27607,United States
• Job Category Non - Clinical
• Employee Type Full-Time Non-Exempt

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Join A Woman’s Choice and Help Create a Welcoming Experience for Every Patient

Our front office team plays an important role in making that care accessible. As a
Bilingual Front Office Assistant
, you will be one of the first people our patients meet and an important part of their experience throughout their visit.

Your ability to communicate fluently in
English and Spanish will help patients feel heard, understood, and respected. Whether you're welcoming someone to the clinic, helping with paperwork, answering questions, or making sure their visit runs smoothly, your work will have a meaningful impact.

If you bring warmth, professionalism, organization, and empathy to your work, we'd love to meet you.

Welcome and support patients
Create a warm, respectful experience from check-in through check-out. Assist patients with intake paperwork, appointments, and other front office needs while helping them feel comfortable and supported.

Make care more accessible
Use your English and Spanish language skills to communicate clearly with patients and provide verbal and written translation for forms, appointment confirmations, and patient questions.

Keep the clinic running smoothly
Maintain accurate electronic health records, manage scheduling software, complete administrative logs, and handle daily clerical tasks such as scanning, faxing, and mailings.

Support patients with care and understanding
Help patients navigate logistical, financial, or situational challenges related to their appointments. Approach each interaction with patience, empathy, and respect.

Protect patient privacy
Handle sensitive patient information with discretion and maintain strict compliance with HIPAA and clinic confidentiality requirements.

• Fluent English and Spanish: Professional proficiency in both written and spoken English and Spanish is required.
• A commitment to our mission: Genuine support for reproductive justice, pro-choice values, and the mission of A Woman's Choice.
• Strong organizational skills: Ability to stay accurate, organized, and focused in a busy clinic environment.
• Computer proficiency: Comfortable using Microsoft Office, Excel, electronic health records, scheduling software, and other administrative systems.
• Excellent communication: Able to communicate with patients and coworkers with empathy, professionalism, and cultural awareness.
• A patient-centered approach: Comfortable supporting individuals from diverse backgrounds, including those who may be experiencing stressful or sensitive circumstances.
• Education and availability: High school diploma or equivalent and the ability to work a schedule that includes mandatory Saturdays.
• Healthcare experience is a plus: Experience in reproductive health, family planning, OB/GYN, or a similar healthcare setting is preferred. Experience mentoring or supporting other team members is also a plus.

We believe supporting our patients starts with supporting our team. We offer competitive, equitable compensation and a work environment where employees have access to resources and opportunities to connect, debrief, and support one another.

Compensation

• Competitive base hourly compensation
• Additional bilingual pay differential

Benefits available after a 60-day onboarding period

• Health, dental, and vision insurance
• Life insurance
• 401(k) retirement plan with organizational match
• Employee support resources
• Team debriefings and a supportive team environment

Join a team that believes every patient deserves to feel welcomed, respected, and heard.