Manager - Debit Product Management

General information

# 21584

Remote? No

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This role will be responsible for building and managing a best-in-class debit card product experience to deliver on strategic business goals. Specific focus is on maturing newly defined processes, successfully managing change in a dynamic work environment, and constantly analyzing how to make the customer experience better. Improvements to be measured across multiple dimensions (cost, efficiency, customer experience, and risk exposure).

The candidate should have the ability to successfully work with vendors and external partners is a critical component of success. A successful candidate will understand the debit card and/or deposits business, have strong financial acumen, and the ability to synthesize information and data to form opinions that will help shape the business. The candidate should have a deep understanding of debit card product specifics, deposit operations, general analytics, and customer experience.

Also necessary is a strong understanding and working knowledge of key risk management practices, risk framework, legal and compliance appropriate for transactional deposit products.

In office role with hybrid schedule. Ally work locations Charlotte NC or Fort Washington PA. At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Responsible for developing innovative solutions using data, observations, and concepts to improve customer experience and deliver value
• Ability to lead cross functional teams to deliver on key product updates, including both digital and process driven updates.
• Ensure business, technology, marketing, and analytics partners have a clear understanding of product value (economics) and business objectives
• Responsible for improving customer satisfaction and shaping end-to-end customer experience for debit card ordering and usage
• Identify and align necessary resources to define, scope, prioritize and execute work
• Responsible for reviewing monthly business performance, assessing trends, opportunities, and developing forward looking outlook (expenses, account quality, and customer growth)
• Work closely with vendors to manage performance, SLA’s, contract dynamics, and overall relationship

• 5+ years of deposits or debit experience with direct exposure to product management, P&L management, or debit card operations
• Strong partnership focus; prior success with indirect leadership of all levels - up, down, and peer partners. Proven ability to work well with banking operations and information technology teams
• Customer-centric focus putting a priority on creating a premium customer experience
• Strategic thinking; able to link disparate concepts/ideas to develop a coherent approach solving for business performance and unlocking value
• Ability to work at a very detailed level, as well as synthesize and present key action items / insights
• Excellent presentation and written communication skills, proficient in MS office tools including Word, Excel, and Power Point
• Bachelor’s degree preferred

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for…