Guest Services Manager

Who You Are

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking and committed. At Live Nation Entertainment, our people embrace these qualities. If this sounds like you, we encourage you to apply.

US Concerts is seeking a Guest Services Manager who will be responsible for the overall management of all guest service functions at the venue.

• Interview, hire, train, supervise, counsel, and discipline Guest Services team members (ushers and ticket takers) to ensure safe, efficient, and guest-focused operations.
• Lead pre-show meetings and communicate operational updates, safety procedures, and service expectations.
• Demonstrate strong, professional communication skills and lead the team by modeling and upholding our core service standards at all times.
• Build and manage staff schedules to ensure proper coverage and labor efficiency.
• Maintain a visible presence throughout the venue to proactively engage guests and resolve service issues in real time.
• Investigate and resolve guest complaints; document interactions and ensure appropriate follow-up.
• Partner directly with the Box Office to troubleshoot technical issues related to ticket scanning, access control, and entry procedures.
• Assist with early entry and VIP programs in partnership with the VIP Coordinator to ensure smooth execution.
• Collaborate with the Guest Services Manager at Coastal Credit Union Music Park on shared staffing and alignment of service standards.
• Work closely with onsite department managers and third-party vendors to ensure seamless show execution.
• Attend weekly operational meetings.
• Process and approve post-show payroll and budget staffing per event to support operating and per-cap goals.
• Support sustainability initiatives and assist with post-show venue close-out as needed.
• Perform other venue-related duties as assigned by the General Manager.

• Combination of 3-5 years’ experience in a role similar to this position.
• Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
• Strong organizational skills.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law.

We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. Live Nation will make reasonable accommodations for known physical or mental limitations of a qualified individual, including accommodations related to pregnancy in accordance with applicable law. Applicants are invited to identify required accommodations and contact an HR Representative to request participation in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. We may pursue all avenues available, including promotion from within, employee referrals, external advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.