Inside Sales - Customer Support

Requirement/Must Have:

• Bachelor s degree in Engineering, Business, or related field.
• Associate s degree in Business or related field with 3 years of customer support experience.
• Knowledge and experience using CRM systems and web portals.
• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint.
• Strong communication and customer service skills.
• Ability to manage multiple projects and shifting priorities effectively.

• Experience in business-to-business customer support preferred.
• General knowledge of Power Transmission and Distribution products or Power Generation systems preferred.
• Experience with SAP and Salesforce preferred.
• Experience handling order entry, tracking, and customer inquiries.
• Experience resolving customer complaints and coordinating investigations.

• Execute daily customer activities including order entry, tracking, and order management.
• Coordinate with local business units to ensure timely responses to customer inquiries.
• Quantify and resolve customer complaints and requirements with minimal supervision.
• Utilize product configuration tools, order entry systems, and business systems.
• Monitor order status and communicate on-time delivery to customers.
• Coordinate input from product groups to develop bids aligned with customer requirements.
• Manage multiple projects and adapt to changing priorities.
• Prepare proposal documents and revise contract documents as required.
• Compile data related to contract scope, terms, cost, and profitability.
• Execute change orders and support collection of overdue invoices.

• Strong customer relationship management skills.
• Excellent written and verbal communication abilities.
• Analytical and problem-solving skills.
• Ability to work independently and collaboratively.
• Strong organizational and multitasking abilities.