Performance Specialist

• Consult with clients and service team members regarding performance improvement needs
• Develop or recommend performance improvement and training solutions
• Respond to and initiate client service requests
• Consult with business owners and leaders on organizational and employee performance gaps
• Conduct needs analyses
• Facilitate strategic initiatives including teambuilding, culture improvement, change management, inclusive leadership, and executive leadership retreats
• Maintain and improve tools, tracking mechanisms, and workflow processes
• Facilitate and coordinate training programs
• Establish methods for measuring business impact of performance and training solutions
• Execute the level of care playbook as a client advocate
• Collaborate with team members to create service deliverables aligned with client business strategy
• Participate in prospect meetings with Sales and Service Team members
• Maintain a business network and stay current on performance improvement and training developments

• Bachelor’s Degree or four years of equivalent work experience is required
• Three to five years of work experience in performance improvement and training is required
• Experience consulting with small to medium size businesses is preferred
• DDI training certification is preferred or must be obtained within three to four months of hire
• Human Resources knowledge and broad exposure to various HR disciplines
• Strategic and critical thinking skills
• Strong business acumen
• Proven success influencing leaders and positively impacting business results
• Effective presentation skills using visuals and other media
• Ability to multitask and handle multiple priorities
• Effective written and verbal communication skills
• Effective problem-solving and decision-making skills
• Customer service experience in a team environment
• Ability to manage multiple projects and ongoing requests
• Proficiency with Microsoft Office and ability to learn other applications
• Willingness to travel up to 20% of the time

Demonstrates expertise in performance improvement and training solutions, with strong skills in consulting, strategic thinking, and effective communication. Proficient in managing multiple projects and delivering impactful training programs aligned with client business strategies.

• Performance Improvement
• Training Solutions Development
• Consulting Experience
• DDI Training Certification
• Microsoft Office Proficiency

• Performance Improvement
• Training Solutions Development
• Needs Analysis
• Project Management
• Change Management
• Strategic Initiatives Facilitation
• Business Impact Measurement
• Client Advocacy
• Team building
• Organizational Performance Consulting

• Effective Communication
• Problem-Solving
• Decision-Making
• Multitasking
• Influencing Leaders

• DDI Training Certification

• Human Resources
• Customer Service
• Business Acumen
• Executive Leadership
• Culture Improvement

• Microsoft Office
• Tracking Mechanisms
• Workflow Processes