Supervisor, Fleet Operations

Job Type: Full time

Exempt/Non Exempt: Hourly

This is an in‑office, full‑time position located at 3201 Glen Royal Road, Raleigh, NC 27617. The position is not hybrid and will report to a fleet location every day.

7‑day, multiple shift operation which may require on‑call duty at times.

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service delivery. The supervisor is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The role oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals. Success in this position requires strong leadership, problem‑solving, and communication skills in a fast‑paced environment.

This is an excellent opportunity for a hands‑on leader passionate about driving team performance, safety, and exceptional customer service.

• Tows vehicles when needed
• Provides training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolves escalated service problems
• Maintains productivity standards for the team
• Coordinates vehicle maintenance, orders supplies, inventory and distributes necessary tools, parts and supplies
• Maintains facility in a safe, clean and orderly fashion
• Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and prepares and communicates various reports and information

• High School Diploma or equivalent (GED).
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
• Ability to pass and maintain DOT physical certification.
• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
• Strong safety awareness, decision‑making, problem‑solving, interpersonal, customer service, and communication skills, including training and presentations.
• Ability to prepare cost, expense, and budget reports.
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment.
• Ability to work effectively under pressure and respond quickly to changing conditions.
• Knowledge of towing procedures, budget preparation, and roadside assistance operations.

• College level coursework in Business Administration or a related field.
• Previous Service Technician experience.
• Solid mechanical background and understanding of automotive repair.
• Familiarity with area streets and landmarks.

Works in a temperature‑controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

• Hourly rate starting at $25.50 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time‑and‑a‑half.
• Fully paid training to build skills needed for success.

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

• 401(k) plan.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, pre‑ or post‑tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable after the end of the year; immediate vesting.
• Additio…