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Director, CS Enablement & Playbook Innovation
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-22
Listing for:
Relay
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
AI Business & Operations, Operations Management
Job Description & How to Apply Below
Relay is building a data‑driven, AI‑powered CS foundation in Raleigh. The role focuses on codifying customer success motions across onboarding, expansion, renewals, and hardware upgrades, delivering scalable playbooks and content.
You will work with product, revenue operations, and GTM to align initiatives with skill development and measurable impact. The ideal candidate brings 7+ years in customer success or related roles, a proven ability to drive change, and comfort with AI tools to scale
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