Customer Relations​/Junior Account Manager

The Customer Relationship Manager (CRM) will be a key team member of this rapidly growing landscape services company. The successful candidate will be a hands‑on team member who will wear many hats and have a broad scope of responsibilities. This professional must be flexible and will function across multiple skills and knowledge bases as is common in a fast-paced, growing company.

The qualified candidate must be a self-starter with strong business acumen. Experience in and demonstrated ability to thrive in transformational business situations is critical.

• Ownership of communication for the community.
• Taking care of requests in a timely manner either on the spot or assisting in
• Learn the administrative and operational business model including
• understanding our approach to customer service excellence and responsiveness.
• Work closely with the Operations team and Branch Manager to identify customers
• and/or employees who need attention.
• Identify and pursue opportunities to sell ancillary services.
• Communicate regularly with the Production Specialist and/or Account Manager to
• ensure client needs and expectations are consistently met or exceeded.
• Manage service delivery to specified scope of work.
• Ensure branch financial goals are met by maintaining acceptable gross margins for
• both base contract work and ancillary services along with the Account Manager and
• Branch Manager.
• Participate in branch meetings
• Will be responsible for achieving or exceeding retention goals for the assigned book
• of business.
• Maintain the strong work ethic and positive atmosphere along with profitable growth
• of the Company, while helping employees grow in knowledge and skills.
• Train and promote the development of subordinates in the best practices of
• maintenance and company standards.
• Ensure proper paperwork is completed.
• Assist in special projects such as enhancements.
• Other tasks and duties as assigned by Account Manager and Branch Manager.

• 1+ years of previous service industry is preferred couple with a degree in landscaping, horticulture or related programs
• Detail oriented and proven track record of meeting deadlines in a fast-paced, high-
• Strong service industry background is preferred.
• Positive attitude and can work cross functionally.
• Team player with a desire to promote a positive and harmonious work environment.
• Excellent oral and written communication skills and the ability to interact with all
• levels of the organization.
• Proven problem-solving skills and the ability to handle multiple projects and
• deadlines.
• Demonstrated initiative and ability to work independently to deliver on commitments
• commitments
• Process oriented, but adaptable to changing business environments
• Strong prioritization and analytical skills
• Advance MS Office skills preferred

Opportunities for advancement and participate in the company's bonus/incentive program