Revenue Operations Manager

Revenue Operations Manager

Location:

Raleigh, NC (Hybrid; 2–3 days in office), with secondary consideration for East Coast candidates.

Vic.ai is seeking a systems-savvy, analytical, and execution-focused Revenue Operations Manager to help power the engine behind our growth. This role owns the processes, systems, data, and insights that drive predictable revenue and operations across Sales, SDR, Customer Success, Marketing, and Finance.

You will support the full revenue lifecycle—from inbound lead flow to pipeline management, quoting, bookings, and forecasting—and serve as a key operational partner to Sales Leadership and our broader GTM team. This is a high-impact role for someone who loves building structure, improving efficiency, and using data to drive decisions.

• Systems, Tools & Data Infrastructure
  • Own Salesforce, Gong, Outreach, Zoom Info, Linked In Sales Navigator and related GTM systems to ensure clean, reliable data and operational uptime.
  • Configure workflows, automations, and integrations that streamline lead flow, forecasting, and bookings visibility.
  • Maintain accurate, structured data across systems to support reporting, analytics, and forecasting accuracy.
  • Evaluate and optimize new AI tools to enhance scalability and system efficiency.
• Pipeline Management, Forecasting & Insights
  • Build and optimize dashboards for pipeline health, conversion rates, activity metrics, and forecast accuracy.
  • Partner with Sales Leadership to improve forecast predictability and pipeline hygiene.
  • Deliver actionable insights that accelerate pipeline creation, improve stage progression, and increase win rates.
  • Support GTM capacity planning, quota modeling, and territory design.
• Cross-Functional GTM Support
  • Align with Marketing on lead flow, funnel conversion, attribution, and lead quality, including managing and optimizing lead routing from Hub Spot to Salesforce.
  • Support SDR operations including routing, SLA adherence, and sequence performance tracking.
  • Partner with Customer Success to improve visibility into expansion and renewal opportunities.
  • Collaborate with Finance on forecasts, bookings, and shared data definitions.
• Process Optimization & GTM Enablement
  • Document and standardize revenue processes to drive operational consistency across GTM teams.
  • Identify system gaps, workflow bottlenecks, and data issues—and implement scalable solutions.
  • Translate business requirements into clear system configurations and best practices.
  • Serve as a subject‑matter expert on revenue systems, process architecture, and GTM analytics.
• Deal Desk & Bookings Operations
  • Act as the deal desk partner for Sales: support Order Form review, pricing approvals, and contract accuracy.
  • Ensure bookings and deal data are captured consistently in Salesforce and align with Finance’s policies and definitions.
  • Partner with Finance for ARR/ACV tracking and bookings reporting.
  • Continuously improve sales processes from lead → opportunity → quote → closed/won → bookings.

• 3–5+ years in Revenue Operations, Sales Operations within B2B SaaS.
• Salesforce power user with hands‑on experience building and maintaining Flows, Validation Rules, Process Builder automations, and integrations across GTM systems.
• Experience managing other GTM systems (e.g., Outreach, Gong, Zoom Info, Hub Spot, N8N, etc.).
• Strong analytical and problem‑solving skills with a passion for clean data and process improvement.
• Excellent communicator and collaborator across cross‑functional teams.

Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

, we value humility and authenticity and we encourage our employees to bring their original, best selves to work.

• Competitive salary and stock options
• 401K with…