Operations & Training Specialist

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain.

Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit  to learn more.

The Operations & Training Specialist serves as a field-based resource responsible for supporting associate onboarding, training, development, and operational excellence initiatives across an assigned region. This role partners closely with branch leadership, regional leadership, and the Learning & Organizational Development team to drive consistency in operational processes, support systems adoption, and enhance associate effectiveness. The incumbent works directly alongside associates and managers within branch locations, providing hands-on coaching, onboarding support, process training, and operational development to ensure alignment with company standards and best practices.

• Deliver hands-on training, coaching, and development for Inside Sales Representatives (ISRs) and other operational associates.
• Support new hire onboarding and accelerate associate productivity through structured training and development programs.
• Drive adoption and effective utilization of business systems, including ERP and operational technology platforms.
• Partner with branch and regional leadership to identify training opportunities and address knowledge or process gaps.
• Assist with warehouse operations training and the reinforcement of operational best practices.
• Conduct branch visits to observe workflows, provide coaching, and recommend process improvements.
• Facilitate classroom, virtual, and on-the-job training sessions as needed.
• Support change management and implementation initiatives related to operational processes, systems, and organizational programs.
• Collaborate with the Learning & Organizational Development team to ensure regional training efforts align with enterprise learning strategies.
• Track training progress, identify development needs, and provide feedback to regional leadership regarding opportunities to improve performance and operational effectiveness. Reports to Regional Leadership. Maintains a strong partnership with the Learning & Organizational Development team to ensure alignment of training content, delivery methods, and development priorities.

• Demonstrated experience in inside sales, branch operations, customer service, distribution, or a related function.
• Strong facilitation, coaching, and communication skills.
• Ability to influence and build credibility with associates and leaders at multiple levels.
• Strong organizational and problem-solving capabilities.
• Proficiency in Microsoft Office and business systems.

• High-performing operational associate with a strong understanding of sales support, branch operations, and customer-facing processes.
• Experience supporting associate onboarding, training, coaching, or mentoring initiatives.
• Exposure to warehouse operations and inventory-related processes.
• Experience supporting ERP implementations, systems adoption, or business process improvement initiatives.

Frequent travel throughout the assigned region to support branch locations. Estimated travel of 50% to 75%, with additional travel required based on business needs. Valid driver's license and eligibility to operate a company vehicle.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this…