Senior Manager - Interop Center of Excellence

Sr. Manager, Veradigm Interoperability Center of Excellence JOB SUMMARY

Leads the Veradigm Interoperability Center of Excellence — a newly formed, strategic organizational capability that owns the full lifecycle of interface services across all Veradigm EHR and practice management platforms. The Interoperability Center of Excellence exists to solve one of Veradigm’s most critical client experience gaps: ensuring that every client has a single, accountable Veradigm partner for every interface need, from pre-sales discovery through implementation, forward development, and ongoing support.

This leader is responsible for building and operating a team of technical professionals organized into regional delivery pods, each staffed to handle lab orders and results, public health reporting, HIE and TEFCA connectivity, and custom client integrations across Practice Fusion and VEHR. The role provides subject matter authority across HL7 v2, FHIR R4, Care Quality, and clinical data exchange, and serves as the organizational owner for a commercial model — including an Integrator Program that structures third-party partner relationships — that transforms interface services from an informally distributed cost center into a revenue-generating line of business.

In parallel, this leader serves as an organizational co-sponsor of the long-range Enterprise Integration Engine initiative: a cloud-native, AI-powered integration platform intended to replace Veradigm’s legacy VEHR common components stack and ultimately compete in the broader healthcare interoperability market.

• Builds and leads the Interoperability Center of Excellence from initial team formation through full operational maturity, including sourcing roles internally where possible, establishing onboarding and training programs, and developing the operational playbook that governs delivery across all interface types and client segments.
• Owns the full interface services lifecycle for Veradigm clients — lab orders and results (HL7 ORM/ORU), public health reporting (immunization registries, eCR, syndromic surveillance), HIE/QHIN/TEFCA connectivity, and custom client integrations — across Practice Fusion and VEHR platforms.
• Directs a Forward Development Team of Interface Sales Engineers and Technical Interface Engineers capable of building custom integration solutions — adapters, routing logic, novel FHIR-based workflows — that fall outside standard configuration catalogs, using AI-powered tools to accelerate delivery.
• Leads and scales the Integrator Program — the commercial framework governing third-party integrators including program tiers, API access rights, SLA obligations, pricing pass-through standards, and the formal agreements that give Veradigm control and leverage over its partner relationships.
• Partners with EHR sales leadership to embed Interface Sales Engineers in pre-sales conversations, ensuring interface scope is accurately defined, formally quoted, and delivered as part of the EHR deal rather than escalated post-sale to outside resources.
• Monitors service delivery metrics, interface SLA compliance, and quality indicators across all managed connections. Holds the team accountable to published targets: discovery to quote in 5 business days, standard implementation in 30 days, custom interfaces in 60–90 days, and 99.5% message delivery uptime.
• Develops and executes an operational roadmap aligned to the broader Interoperability Center of Excellence strategic plan, including team formation, operational readiness, and market activation milestones.
• Serves as a key escalation point for clients and internal stakeholders. Owns commercial exceptions, interface pricing decisions, and cross-functional disputes related to interoperability services.
• Ensures high levels of client satisfaction through proactive communication, timely resolution of interface issues, and consistent delivery against service commitments.
• Collaborates cross-functionally with product, engineering, sales, legal, compliance, and finance to advance the Interoperability Center of Excellence commercial model, the Enterprise Integration Engine…