Contract Manager (Contract Monitor

Program

NC Medicaid Integrated Modular Solution (MIMS) / Medicaid Enterprise System (MES) – PDM/CVO Module

Customer

North Carolina Department of Health and Human Services (NCDHHS), Division of Health Benefits (DHB)

Location

Remote, with periodic on-site presence at the State’s primary project location (Raleigh, NC)

Screening

Must satisfy NCDHHS background screening and confidentiality requirements; handles PHI/PII under HIPAA, 42 CFR Part 2, and the NC Statewide Data Classification and Handling Policy

Work Authorization

GC, GC-EAD, USC

Hours

1.0 FTE

Deadline

08/24/2026

The Contract Manager acts as the single point of contact for all matters concerning the Contractor’s performance under the NC Medicaid PDM/CVO Contract. This individual holds delegated authority to make decisions that are binding on the Contract, is accountable for timely completion of the project, and is responsible for meeting all contractual obligations across the DDI, Certification, and O&M phases. The role owns the contract compliance baseline — the traceable line from every RFP requirement, Service Level Agreement, deliverable, and work product through to accepted performance and paid invoice — and is the Department’s escalation point for contractual matters.

The Contract Manager works in close partnership with the Deputy Account Director, Project Manager, Change Manager, and Business Operations Manager, but is the named individual the State holds accountable for the four corners of the agreement.

• Serve as the single point of contact for all matters concerning the Contractor’s performance under the Contract, with the authority to make decisions that are binding on the Contract.
• Own accountability for timely completion of the project and for meeting all contractual obligations, coordinating with the Deputy Account Director, Implementation Director, and Project Manager to keep performance, schedule, and cost commitments aligned.
• Establish and maintain the contract compliance baseline: a traceable mapping of all MES-REQ / PDM-REQ requirements, MES-SPC / PDM-SPC specifications, Attachment L Service Level Agreements, Attachment M deliverables, and Attachment W work products to the obligations they satisfy — maintained in coordination with the Change Manager, who owns the Requirements Traceability Matrix.
• Administer the Service Level Agreement regime end to end: monthly SLA Reporting, SLA validation and verification automation with the State, root cause analysis for missed SLAs, and remediation plans. Track and reconcile liquidated damages, which may not exceed 10% of monthly invoices due, and manage the 10% retainage.
• Manage the deliverable lifecycle for contractual and payment purposes:
  Deliverable Expectation Document (DED) negotiation and approval, submission, State review and comment cycles, resubmission, formal acceptance, and certification of milestone-based payments.
• Own invoicing, payment milestone certification, budget-to-actual reconciliation against the approved Cost Workbook (Attachment
  
  E), and resolution of invoice disputes and with holdings.
• Manage contract amendments, change orders, and any Change Request carrying contractual, budget, scope, or schedule impact — partnering with the Change Manager on the Change Management Plan and CR Approval Process and ensuring changes are executed only under proper contractual authority.
• Administer Key Personnel obligations under Attachment K: proposed substitutions and the supporting name, role, relevant experience, credentials, and requested effective date; ensuring no Key Personnel role is left vacant; notifying the Department of interim personnel; and delivering an updated organizational chart within five (5) business days of the Department’s approval of a substitution.
• Maintain and exercise the detailed staffing contingency plan for sudden and unexpected increases in transaction volume or user counts, coordinated with the Department per Attachment K(d).
• Manage subcontractor and teaming agreements, including flow-down of contractual, security, privacy, and HUB/small business participation obligations, and monitor subcontractor performance against those…