Director, Strategic Operations – FMI Consulting

Build and implement the operating system, governance framework, and project management processes driving execution across strategic priorities
Partner with practice leaders to strengthen Salesforce adoption, pipeline visibility, pricing discipline, utilization management, project profitability, and business performance
Develop integrated dashboards and reporting connecting commercial, operational, and financial data to actionable insights
Lead complex cross-functional initiatives from planning through implementation
Identify process and workflow improvements to increase organizational effectiveness
Accelerate adoption of AI, automation, and workflow technologies by identifying use cases and implementing scalable solutions
Provide executive-level analysis, recommendations, and decision support for prioritization, resource allocation, and strategic execution
Report directly to the President of FMIC and serve on the Consulting Leadership Team

• Bachelor's degree in Business, Engineering, Economics, Finance, Operations, Management Science, or a related field required
• 10+ years of professional experience, including at least five years in a senior leadership role supporting growth or operational scaling of a management consulting, advisory, or expert-driven professional services organization
• Demonstrated success building operational infrastructure and leading complex, cross-functional initiatives from strategy through implementation
• Experience partnering directly with senior executives to improve execution, drive organizational change, and strengthen business performance
• Strong understanding of consulting or professional services economics, including utilization, realization, pricing, leverage, and project profitability
• Proven ability to influence without direct authority and build credibility in a high-autonomy, partner-led environment
• Strong executive presence, communication skills, sound judgment, and ability to navigate ambiguity while balancing multiple priorities
• Prior management consulting experience strongly preferred
• Experience in strategic operations, business transformation, strategy & operations, chief of staff, consulting operations, or a similar leadership role
• Experience with in a high-growth, partner-led, expert-driven organization
• Experience with Salesforce, ERP or professional services financial systems, business intelligence platforms, and AI or workflow automation technologies
• Must be legally authorized to work in the United States on a full-time basis
• FMI is unable to provide visa sponsorship

Demonstrates expertise in building operational infrastructure and leading complex cross-functional initiatives, with a strong focus on strategic execution and business performance improvement. Proficient in leveraging Salesforce, AI, and workflow automation technologies to drive organizational effectiveness and decision support.

• Operational Infrastructure Development
• Cross-Functional Initiative Leadership
• Salesforce Adoption and Utilization
• Business Performance Improvement
• Strategic Operations Management

• Project Management
• Data Analysis
• Business Transformation
• Utilization Management
• Pricing Discipline
• Financial Reporting
• Process Improvement
• Governance Framework Development
• Executive-Level Analysis
• Decision Support

• Strong Executive Presence
• Communication Skills
• Sound Judgment
• Influencing Without Authority
• Navigating Ambiguity

• Management Consulting
• Professional Services
• Operational Scaling
• Strategic Priorities
• High-Growth Organizations

• Salesforce
• ERP Systems
• Business Intelligence Platforms
• AI Technologies
• Workflow Automation Technologies