Associate Sales Operations Manager

Position Summary

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most.

The Associate Sales Order Manager is responsible for managing the end-to-end order lifecycle, ensuring accuracy, efficiency, and timely delivery of products or services. The Sales Order Manager is responsible for the process of goods from quote to delivery, and from Removal to storage. This role works closely with sales, finance, logistics, and customer support teams to optimize order processes and improve customer satisfaction.

• Support sales and operations in managing the processes from quote to delivery.
• Put the orders into production in a timely manner and follow up on all of them to make sure that the requested delivery dates are met, resolving and escalating, where necessary, any issues that may impact customer satisfaction.

• Provide end-to-end support to the sales team by preparing quotes, including shipping documentation, configuration sheets, and conversion request forms.
• Draft, review, and process all required customer contracts and contract amendments upon sales request.
• Maintain and continuously update a contract and sales order progress tracker, clearly communicating status and next steps.

• Review all order documentation for accuracy and completeness before releasing orders into production in a timely manner.
• Collaborate cross-functionally with sales, compliance, finance, production, shipping, and field service teams to identify and resolve issues that may delay order processing.

• Prepare, obtain, and review all shipping documentation and coordinate or follow up on shipments to customer delivery locations.
• Ensure compliance requirements are met and verify customer payment status prior to shipment.
• Support billing inquiries and liaise with finance teams to resolve discrepancies or payment issues.

• Monitor and follow up on key order milestones, including live dates, removal dates, and conversion dates, and proactively inform all relevant stakeholders.
• Keep the sales pipeline fully updated with real-time status and order progress visibility.

• File, organize, and maintain all required documentation in accordance with internal controls and external audit requirements.

• Order processing & lifetime management
• Data analysis & reporting
• Process optimization
• Customer service orientation
• Systems proficiency (ERP/CRM)
• High degree of energy, enthusiasm, and passion to have impact
• Ability to maintain confidentiality at all times
• Able to use analytical skills to make sound judgements and quick decisions
• Strong communication skills and proven ability to build collaborative work relationships
• Microsoft Office Skills (Excel and PowerPoint are Key)
• Extensive attention to detail, documentation, and traceability – ability to define and monitor detailed project deliverables, risks, issues and action items and work with team to drive them to completion

• Education:
  
  Required:
  
  BA/BS in Engineering, Business, Operations or equivalent experience in related field.
• Preferred:
  Masters degree in Business.
• Required Experience:
  
  3+ years of experience in order management, sales operations, or related roles.
• Experience with ERP/CRM systems (SAP, Oracle, Net…