Catalyst Client Success

Catalyst Client Success Aligned Technology Group Raleigh, North Carolina, United States About this position

Aligned TG empowers organizations to harness the full potential of AWS cloud technologies, driving secure, scalable, and sustainable business outcomes. We approach every challenge with grit, embracing a results-driven mindset to ensure our clients achieve their goals. Our mission is to deliver unparalleled cloud advisory, engineering, financial management, and security services while continuously learning and innovating to stay ahead of industry advancements.

Guided by a culture of collaboration and humility—where being “Team AWSome” means leaving egos at the door—we tailor our services to meet the unique needs of technology-enabled startups, mid-market, and enterprise clients. With a focus on execution, agility, and excellence, we are the trusted partner businesses rely on to navigate the complexities of cloud modernization and achieve their strategic objectives.

We are seeking an organized and relationship-driven Client Success Manager to own the ongoing health of Aligned TG’s client accounts after the initial sale. This role is the connective tissue between our clients, our sales team, and our delivery and managed services organizations—making sure clients always have a responsive point of contact, are billed accurately, continue to realize savings on their AWS spend, and are never left without attention between projects.

Three things define this role. The first is relationship cadence: maintaining warm, consistent contact with your accounts, staying ahead of business reviews, and being the person a client thinks of first when something changes in their business. The second is responsiveness: answering billing and account questions quickly and directly, routing everything else to the right internal owner, and making sure nothing a client raises goes unanswered.

The third is surfacing opportunity: you will often be the first person at Aligned TG to hear that a client is planning a migration, adding a workload, replacing a leader, or running into a problem we can solve—and getting that to the right Account Executive quickly is a tracked part of the job, not an afterthought.

Supporting both is a steady stream of account signals you are responsible for acting on. Aligned TG’s Catalyst program covers security health, cost optimization, and architecture review for our resell and managed services clients, and our internal platform automates the underlying scanning, tracking, and reporting. You are not building that tooling and you are not the subject-matter expert; our Catalyst Manager owns that depth.

Your job is to work what the platform surfaces: recognize which findings matter, confirm what is actually happening in the client’s business, bring in the right internal resource when a finding needs expertise, and make sure every item reaches a resolution the client understands.

This is not a quota-carrying sales role. The Client Success Manager is measured on client retention, business review cadence and quality, responsiveness, and the volume and quality of qualified opportunities surfaced to Account Executives—not on closed revenue. Opportunity flagging is a tracked metric with a defined handoff process: when a conversation reveals a new initiative or expansion opportunity, your job is to get the right Aligned TG resource into the next conversation, not to scope or sell it yourself.

You do not need to be an architect or a cloud economist. You do need to be a strong communicator, reliable about following through on anything that carries a deadline, and comfortable enough with billing and platform data to explain it to a client in plain language. This role reports into the Operations…