Senior Telecommunicator

What You'll Be Doing

Are you a Telecommunicator who thrives in fast-paced environments? Do you have a knack for leading a team, clear communication and helping others? If you answered 'YES', we want you to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Senior Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County.

Be the voice that connects!

Are you a Telecommunicator who thrives in fast-paced environments? Do you have a knack for leading a team, clear communication and helping others? If you answered 'YES', we want you to be the next essential part of our team! The Wake County Sherriff's Office is seeking candidates for our Senior Telecommunicator role to ensure the safety and well being of the citizens and visitors to Wake County.

Be the voice that connects!

• Serve as the front-line supervisor responsible for ensuring the effective daily operation of the Emergency Communications Center
• Provide leadership, guidance, and oversight to Telecommunicators (Emergency Communications Officers) who receive and dispatch emergency (911) and non-emergency calls for service on behalf of the Wake County Sheriff's Office, Wake County Animal Control and Wake County ABC Law Enforcement.
• Ensure accuracy, consistency and professionalism in call handling and dispatch functions while maintaining compliance with agency policies, state standards and credentialing requirements
• Protect the public by fostering a professional, ensuring a supportive work environment, holding staff accountable, and ensuring that operations run efficiently under both routine and high-stress conditions
• Strengthen responder safety and public trust by ensuring timely and reliable emergency communications services

• Supervise Emergency Communications Operations
• Manage personnel scheduling and staffing
• Monitor and evaluate employee performance
• Oversee training and professional development
• Enforce policies and procedures
• Coordinate response to critical incidents
• Maintain records and reports
• Manage complaints and investigations
• Support division leadership

With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff's Office that provides law enforcement services throughout the community. With over 850 square miles of area and 1.1 million residents, Wake County Sheriff's Office is the primary law enforcement agency for those in the unincorporated areas of the County.

For more information about the Wake County Sheriff's Office, visit (Use the "Apply for this Job" box below)..

• High school diploma or GED
• Three years of experience as a telecommunicator
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

• Current North Carolina Sheriff's Education and Training Standards Basic Telecommunicator Certification, or equivalent industry certification that meets or exceeds this standard, such as IAED Emergency Telecommunicator Certification, NENA Telecommunicator Core Competencies or APCO Public Safety Telecommunicator I
• Current Division of Criminal Information certification for assigned access level, or ability to obtain required certification within the timeframe established by agency policy
• Completion of FEMA/NIMS ICs (ICS-100, ICs-200, ICs-300, ICs-700, and ICs-800), or ability to obtain within twelve months of appointment
• Current public safety communications supervisory or management certification, such as APCO Communications Center Supervisor, NENA Center Manager Certification Program, North Carolina PSAP Manager Certification, or equivalent recognized public safety communications leadership certification, or ability to obtain within twelve months of appointment

• Knowledge of public safety communications center operations, emergency and non-emergency call handling, law enforcement dispatch procedures, CAD, radio operations, DCI/NCIC requirements, shift-level staffing practices, policy compliance, quality assurance expectations, training support, operational documentation, and continuity…