Emergency Communications Call Taker

Emergency Communication Call Taker

position is devoted to emergency 911 telecommunications and non-emergency call taking. Incumbents perform semi-skilled and technical work in answering calls requesting emergency service; providing routine, non-technical information and referring all other inquiries; extracting call information, and when instructed providing pre-arrival instructions based on protocols. As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion. Must be able to work nights, weekends, holidays, and report to work during emergency and disaster events including inclement weather.

The training academy is scheduled to start on 01/14/2027. The process may include the following:

• Job Application Review
• Skills Testing Session
• Virtual Interviews on Microsoft Teams
• Criminal History Investigation
• Psychological Evaluation
• Employment Reference Check
• Controlled substance testing, physical, and health assessment.

Microsoft Teams meeting

Join:

Meeting :  15

Passcode: bs6

Pk7jg

Need help? System reference

Dial in by phone

,,# United States, Raleigh

Find a local number

Phone conference : #

For organizers:
Meeting options Reset dial-in PIN

Microsoft Teams meeting

Join:

Meeting :  818

Passcode:
Gw9RC7gX

Need help? System reference

Dial in by phone

,,# United States, Raleigh

Find a local number

Phone conference : #

For organizers:
Meeting options Reset dial-in PIN

Microsoft Teams meeting

Join:

Meeting :  683

Passcode:
Na3ao2mP

Need help? System reference

Dial in by phone

,,# United States, Raleigh

Find a local number

Phone conference : #

For organizers:
Meeting options Reset dial-in PIN

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Receives and responds to emergency 911 and non-emergency public safety calls; obtains and records information provided by callers; prioritizes actions; provides pre-arrival instructions according to predetermined protocols
• Receives general inquiries and provides routine, non-technical information; refers non-routine calls and requests to appropriate staff member or department
• Enters, deletes, verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio
• Performs call back on disconnected calls; determines nature and location of issue and required services; and enters information in system as needed
• Performs other duties of a similar nature and level as assigned

High School diploma or G.E.D. equivalency;
Less than 1 year experience in emergency communications, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.

• CPR certification

• Ability to obtain and maintain certifications in the following. The City of Raleigh assists with obtaining these certifications:
  • North Carolina Office of EMS Credentialing
  • Division of Criminal Information (DCI) and National Crime Information Center (NCIC) certification
  • Emergency Medical Dispatch (EMD)
  • Emergency Fire Dispatch (EFD)

• Standard practices, methods and materials of assigned work.
• Practices and methods of coaching and leading the work of others (based on assignment).
• Technique…