Client Services Representative; Floating

Client Services Representative (Floating)

Please see Special Instructions for more details.

Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.

Posting Number: PG194794SP

Working Title: Client Services Representative (Floating)

Anticipated Hiring Range: $36,050 - $40,218

Work Schedule: M-F 8:00 am - 5:00 pm, occasional overtime & holidays required

Job Location: Department: CVM Teaching Hospital

The client service representatives act as a first point of contact for all potential and current clients, referring veterinarians, and visitors to the Veterinary Hospital. Ensure professional / effective communication and excellent customer service while completing all assigned duties. Duties include but are not limited to managing the phone system, managing the client desk, managing email / fax communications, collecting deposits, monitoring billing, and ensuring adherence to all financial policies.

This position plays a crucial role in ensuring clients, referring vets, and visitors receive excellent customer service and enjoy their experience with our hospital.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

• Client Interaction: Act as the first point of contact by greeting and checking in clients, ensuring a welcoming and efficient intake process.
• Effective Communication: Manage a high-volume phone system and respond to inquiries, providing accurate information regarding hospital services, appointments, and general inquiries.
• Scheduling & Coordination: Manage calendars and schedule appointments to optimize hospital operations and client flow.
• Financial Stewardship: Handle essential financial duties, including collecting deposits, monitoring billing, processing transactions, and ensuring strict adherence to all hospital financial policies.
• Collaborative Support: Work closely with internal departments and external referring veterinarians to address concerns and streamline service needs.
• Team Coverage: Provide essential coverage and support for fellow team members and receptionists to ensure seamless hospital operations.

• Communication
  
  Skills:
  
  Ability to maintain professional and effective communication under pressure.
• Customer Service Excellence: A genuine passion for helping people and providing a positive, empathetic experience.
• Administrative Proficiency: Strong multitasking skills with the ability to manage phones, emails, and financial documentation simultaneously.
• Adaptability: Readiness to support the team where needed most based on scheduling and operational requirements.
• Physical Requirements: Ability to lift up to 30 pounds, with or without reasonable accommodations.

• Other duties as assigned by supervisor and service clinicians.

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

• Previous client service experience in a veterinary or medical setting. Knowledge of medical records software, MS Office products and/or Google Apps (or similar software), email, fax and copy machines.
• Excellent verbal and written communication skills, and strong organizational and multitasking skills.
• Exceptional customer service skills and the ability to interact professionally with clients, faculty, and staff in demanding situations.
• Ability to interpret VHC guidelines and client needs to determine emergency situations.
• Emotional intelligence, ability to empathize, and the ability to mentally process difficult cases.

Required

Job Open Date: 12/19/2025

Earliest Close Date: 01/06/2026 (positions remain posted after this date but may close at any time.)

Along with your completed application, please include as attachments a resume and the contact information for at least three professional references.

• How did you learn of this opportunity?
  • NCSU Website
  • NCSU Executive Search Services
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • HERC
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Professional Organization
  • Direct Contact from NCSU HR…