Customer Service Representative

Customer Service Representative — Best Friends Pet Care

Join to apply for the Customer Service Representative role at Best Friends Pet Care
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We are an employee‑owned and operated national pet care company with over 70 locations across 20 states. We’ve been in business for 30 years and are expanding, offering many growth opportunities.

$15.00/hr – $17.00/hr (amount may vary based on experience and qualifications)

• Health, dental, vision, and life insurance; STD/LTD and 401(k) with company matching
• Employee Stock Ownership Plan (100 % company paid)
• Paid vacation
• Pet supply and service discounts

• Check‑in and check‑out of guests, including guests’ pets
• Provide a warm welcome to human and pet guests
• Answer phone calls and handle inquiries professionally
• Maintain cleanliness and organization of the lobby and guest areas
• Schedule guest stays and update reservation records
• Complete file maintenance and data entry tasks
• Escort pets to and from their rooms

• Love of animals
• Professional manner at all times
• Ability to work evenings, weekends & holidays
• Capability to lift and carry 40 pounds or more
• Standing/walking for eight hours a day
• Fast‑paced environment adaptability
• Computer proficiency
• Comfort handling leashed dogs and exposure to disinfectants and animal dander

• Greet all human and pet guests
• Identify animal body language and behaviour accurately
• Follow safe handling procedures
• Provide excellent customer service during check‑in and check‑out
• Escort pets to and from their rooms
• Take reservations over the phone
• Work both independently and as a team player
• Maintain the cleanliness of the facility
• Communicate with management and team members

• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Entry level

Full‑time

Other

Pet Services

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