Economic Technician - Childcare Subsidy team

What You'll Be Doing

Join a team that works diligently towards helping ensure Wake County families receive the benefits they need to live healthy and secure lives. The Wake County Childcare Subsidy team is currently seeking an Economic Benefits Technician customer service superstar who excels in a fast paced environment with great attention to detail and accuracy to complete our hard‑working team of community supporters.

Our ideal candidate will have experience providing customer service to clients accessing services within a State or County Department of Social Services, proficient Excel skills along with strong accuracy with data entry, a customer‑first attitude, and a desire to help others. Bilingual applicants and those with NCFAST experience or those who have taken an NCFAST Income Maintenance Caseworker class at a local North Carolina Community College are encouraged to apply.

In this role you will assist residents applying for childcare subsidy support by:

• Obtaining general client information relative to childcare subsidy needs
• Assisting clients with scanning dropped‑off information into the document management system
• Entering client demographic data into Excel and Word spreadsheets to track data
• Entering client demographic data into NCFAST
• Scanning documents into OnBase (document management system)
• Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed

Start making an impact in your community today by applying to be considered for this role!

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long‑term stability. We value insight, innovation, and a solutions‑focused approach, and we welcome those who are ready to contribute meaningful, community‑centered work.

Join us in making a lasting difference!

school diploma or GED
• One year of experience in human services
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Spanish and English fluency (bilingual) written and spoken
• Proficient in NC FAST and OnBase/PRIME (document management) software
• Current experience providing customer service to clients accessing services within a State or County Department of Social Services
• Customer Service excellence
• Excel proficiency

• General knowledge of Economic Services/Social Services programs provided by a State or County Department of Health and Human Services
• Knowledge of Wake County’s Human Services Department policy and procedures
• Strong communication skills including interviewing and customer service skills including the ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message and the ability to listen and respond appropriately to others
• Ability to work in a fast‑paced environment with great attention to detail and accuracy
• Ability to be flexible and adaptable in an environment with frequent changes
• Proficient with basic computer skills and the aptitude to learn new software

Location:

HSC Swinburne, Raleigh, NC 27610

Employment Type:

Regular

Work Schedule:

Mon - Fri 8:15 am - 5:15 pm

Hiring Range: 25.07 - 28.13

Market Range: 25.07 - 31.18

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/6/2026

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play.

The central location of the County…