Workplace Experience Ambassador

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join Our Team as a Workplace Experience Ambassador in Raleigh, NC!

Are you passionate about creating exceptional workplace experiences that foster employee engagement and well‑being? Do you thrive in a dynamic, fast‑paced environment? If so, we have the perfect opportunity for you at JLL!

As a Workplace Experience Ambassador, you will play a vital role in enhancing our workplace culture and providing top‑notch service to our Client. You will be responsible for creating and implementing innovative programs and initiatives that will elevate the overall employee experience at JLL.

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
• Assist with third‑party vendor relationships and service partners to provide maximum service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Visibly engaged and well‑known in the workplace; spend a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Work spaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Receive and respond to all requests or issues within one day of receipt, including a personal follow‑up to Client employees to ensure questions/requests are answered.
• Identify potential risks and escape, as appropriate, to ensure no privacy breech, security incident or disruption to the Client's operations occur.
• Provide support and backup for all on‑site experience roles including but not limited to conference centers, concierge, and reception functions.

• 1+ years of relevant experience in hospitality, facility/property management, or operations.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Proficient skills in Microsoft Office Suite.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Ability to work with diverse teams and be a self‑starter.
• Physically capable of frequently lifting 50 – 75 lbs. This is a physical job.

• Bachelor's degree.
• Knowledge of the Commercial Real Estate industry.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On‑site - Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're…