Part-Time Sales & Marketing Assistant

Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked one of the best places to live year over year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly resourceful, adaptable, multi-tasker with solid critical thinking and communications skills for our Part-Time Sales and Marketing Assistant position.

The primary purpose of this position is to serve as a liaison between the Solid Waste Services Department and the citizens by assisting with education and outreach, developing clear and concise web and social media content, providing citizen education and coordinating programs that facilitate citizen participation. This position also assists with the marketing of solid waste yard waste products and services and aids in community outreach related to the sale of those products.

This role will lead the effort to develop communication and education resources that are used to educate the citizens on service line requirements.

Solid Waste Services is responsible for the collection and processing of residential garbage, recycling, and yard waste materials along with several specialized collection services. Our department is committed to providing high quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in our role in the preservation and protection of the community’s natural resources and sustainable growth.

This position is part time, 20 hours per week. Times are flexible dependent upon events but will require evening and weekend work hours.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides internal and external reception and customer service by answering and prioritizing calls, greeting customers, and providing information and services related to Solid Waste Services; responds to inquiries, complaints, and requests for information; assists with forms; takes messages; and refers customers to appropriate resources
• Manages projects and City initiatives that encourage, support, and promote waste reduction/diversion, recycling, and composting efforts; provides support, coordination, and implementation of community relations and outreach programs that encourage waste reduction/diversion and recycling initiatives.
• Develops and/or oversees marketing publication and presentation development related to recycling and waste diversion initiatives; prepares and maintains reports, newsletters, correspondence, and other communication documents; provides and implements communications and services to inform, educate, and/or address program/project issues.
• Provides support and facilitates multifamily community relationships; conducts site visits, hosts events, integrates waste reduction content in communication processes and documents. Trains, and executes other initiatives designed to increase recycling; arranges for recycling services and conducts on-site training and presentations with customers; develops and implements recycling and composting education programs.
• Performs research related to community education and development, identifies outreach opportunities; recommends and implements projects, events, communication processes, and outreach methods that promote effective, comprehensive, and meaningful citizen engagement and community relations, and aligns with Solid Waste Services goals and initiatives.
• Maintains and updates database information; performs data entry into the work order system based on transactions for customers; tracks performance measures and program statistics; analyzes data; provides summary information and recommendations for program/process improvement.
• Provides professional support, coordination, and implementation of community relations and outreach programs; provides and implements communications and services to inform, educate, and/or…