Warranty Coordinator

Overview

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE distributes industry-leading brands such as Carrier, Bryant, Payne, GREE and other HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada, with over 2,000+ employees.

Our footprint, inventory, and e‑Commerce platform allow us to provide best-in-class service when and where our customers need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision is to become a world-class distribution company through service excellence. We value diverse experiences, backgrounds, knowledge, and ideas that strengthen our teams and our business. From our retail locations to our e‑Commerce and mobile platforms, our team has the tools to help you grow your career at Carrier Enterprise.

See where your drive will take you!

Find out more about CE at .

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Warranty Coordinator - HVAC Products | Carrier Enterprise

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

The Warranty Claim Specialist will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.

• Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone.
• Assist customers in understanding their warranty coverage, terms, and conditions.
• Process warranty claims efficiently, ensuring timely and accurate resolution.
• Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system.
• Provide customers with updates on the status of their warranty claims.
• Collaborate with internal departments, such as technical support and logistics, to resolve customer issues.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Gather and document customer feedback to help improve products and services.
• Stay informed about company products, services, and warranty policies.
• Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years’ warranty experience preferred, but not required.
• Strong verbal and written communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously.
• Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs.

• Knowledge of Service Bench
• Knowledge of Salesforce
• Experience working with general contractors in a B2B environment
• Bi-lingual (English/Spanish)

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at . Learn more about our company and team.

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.