UTS- Temporary Audience Services Associate at UNC Chapel Hill

Posting Number

PG195792TM

48SM35

Temporary

Primary

Purpose:

This position is responsible for providing direct account assistance to donors and viewers. The primary function involves responding to inquiries via email and, when necessary, by phone. Audience Services provides information related to membership, benefits, and account updates while ensuring a high level of customer support. The role requires strong computer proficiency and the ability to accurately interpret and complete account-related requests.

With a daily volume ranging from 75–200 inquiries, the position demands strong attention to detail, efficiency, and the ability to respond promptly and accurately.

Knowledge: Extensive knowledge of Advancement departmental processes and organizational operations related to the accurate administration of contribution activities, including gift processing, benefit fulfillment, programming, and station-related events.

Office Technology: Proficient in Microsoft Office Suite. Previous experience working within a donor database or Customer Relationship Management (CRM) system in a fundraising or customer service environment.

Communication

Skills:

Ability to communicate ideas clearly, concisely, and in an organized manner. Skilled in interpreting programs, policies, and procedures to address donor-specific needs. Detail-oriented with the ability to develop solution-based approaches using a CRM tool. Proactively provides clarification to ensure team members support the PBS mission with accurate information. Delivers excellent customer service through courteous, knowledgeable interactions.

Productivity: Demonstrates the ability to produce high-quality work efficiently and within established timelines to effectively support donors and stakeholders.

Yes

11 months

As a Pack member,
you belong here
, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Chapel Hill, NC

Temporary-Professional Non Faculty

UTS
- Temporary Audience Services Associate at UNC Chapel Hill

Monday - Friday, 8 AM - 5 PM

Other duties as needed.

• Associate degree (or equivalent combination of education and experience) and at least 1–2 years of experience in customer service, fundraising support, call center operations, or a related administrative environment.
• Experience working with donor databases or Customer Relationship Management (CRM) systems is preferred.
• Strong computer proficiency and the ability to manage high-volume requests with accuracy and efficiency are required.

• Requires 1–2 years of customer service experience and at least an associate degree (two-year degree).
• Experience providing customer service to returning customers or supporters is preferred.
• Candidates should also have prior experience working with databases while interacting with donors or customers.

• Two (2) or more years of experience in donor relations, fundraising support, customer service, call center operations, or a high-volume administrative environment.
• Experience working with a donor database or Customer Relationship Management (CRM) system.
• Strong proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Demonstrated ability to manage 75–200 daily inquiries…