Scheduling Coordinator

Are you highly organized, detail-obsessed, servant-hearted, and Excel-savvy? Do you thrive in a fast-paced environment where every day presents a new challenge to solve?
Pro Vantage Corporate Solutions is looking for YOU!

The Scheduling Coordinator plays a pivotal role in ensuring the timely completion of scheduling tasks by efficiently balancing available resources with incoming requests. This position is responsible for managing adjustments to schedules and databases in response to shifting priorities, ensuring seamless operations across all projects.

• Provide exceptional customer service and support to clients, installers, and internal teams.
• Respond promptly to inquiries via phone and email regarding scheduling, escalations, and areas for improvement from installers, customers, and clients (TCS).
• Monitor the location and arrival of installers to ensure project timelines are met.
• Review incoming work orders for accuracy and incorporate notes from installers as needed.
• Update and maintain Gantt schedules to ensure accurate project management and progress tracking.
• Resolve pending installation requests and address issues raised by both customers and installers.
• Act as a liaison between customers and installers to facilitate smooth communication and resolve any scheduling conflicts.
• Send confirmation emails to customers and schedule installation appointments when necessary.
• Generate daily work assignment reports and compare databases using Excel.
• Perform other duties as assigned.

• Excellent verbal and written communication skills.
• Strong organizational skills with high attention to detail.
• Effective time management with the ability to prioritize tasks and meet deadlines.
• Outstanding customer service skills with a focus on active listening and problem-solving.
• Ability to work both independently and collaboratively in a team-oriented environment.
• Quick learner with the ability to adapt to new software and systems.
• Proven dependability and reliability in handling scheduling duties.
• 1+ year in scheduling, logistics, or workforce coordination.
• 1–3 years in customer service (phone-heavy or call center is a plus).
• Must be available for full-time, in-office work in Raleigh, NC.

• High school diploma or equivalent (Associate degree preferred).
• 1+ year in scheduling, logistics, or workforce coordination.
• 1–3 years in customer service (phone-heavy or call center is a plus).
• Must be available for full-time, in-office work in Raleigh, NC.

• Advanced proficiency in Microsoft Excel (Intermediate to Advanced).
• Experience with Salesforce or other CRM platforms.

• Values-first culture:
  We Before Me, Spirit of Excellence, Do the Right Thing, and more.
• Unlimited PTO + full health, dental, and vision coverage.
• 401(k) with company match.
• Career growth in a mission-driven, high-performance environment.

If you're ready to apply your attention to detail, problem-solving skills, and service-driven mindset to a company that truly values hard work and teamwork, we’d love to hear from you. Join us in building something meaningful and impactful.

To help us better understand how you work and communicate, please complete a brief survey as part of the application process.

• The survey takes about 15 minutes to complete.
• It helps us learn about your work style so we can build stronger, more effective teams.
• At the end, you’ll be prompted to upload your resume and answer a few short questions—please have your resume ready.

• Take the survey on a computer in a quiet setting, if possible.
• Choose your preferred language under “Language” before beginning.

Start the Culture Index Survey Here:

📌 Important:
Only applicants who complete the survey and attach your resume will be considered.

Pro Vantage Corporate Solutions is an Equal Opportunity Employer and E-Verify participant.