Part Time Personal Shopper

Overview

This is a part time position. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, direct that person to department management or the manager-on-duty for appropriate action. Positive customer relations will enhance the public image of Harris Teeter and contribute to customer loyalty and sales.

Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. The Person al Shopper program includes duties from downloading internet orders to loading customer vehicles. During down times, the Order Selector also performs the duties of bagger and/or cashier.

Customers are among Harris Teeter’s most valuable assets. The way associates perform their jobs presents the image of the entire Company. One of the top business priorities is to assist any customer or potential customer. Being courteous, friendly, helpful, and prompt in attention to customers is essential.

include the following. Other duties may be assigned.

• Customer Service
  • Demonstrate the highest level of customer service; never be rude to a customer under any circumstance.
  • Follow through on customer requests. If you cannot say “yes” to a customer’s request, contact the manager-on-duty.
  • Full focus is on the customer and bagging their order. You are required to:
    • Make eye contact with and smile at every customer.
    • Speak to customers in a genuine, clear, and enthusiastic manner.
    • Greet every customer and accompanying family members (especially children).
    • Always tell the customer “thank you for shopping with us today!”
• Maintain adequate work area; download internet orders; shop internet orders following all policies and procedures; operate Point of Sale Register; bag orders per policy; stage orders; load grocery orders; complete required paperwork; communicate with customers and store personnel.
• Reflect an appropriate business image to customers and visitors through dress, grooming, and personal cleanliness according to company policy.
• Be reliable and punctual; notify your supervisor or manager-on-duty two (2) hours in advance if you will be late or absent.
• Communicate in English with customers and fellow associates regarding requests, promotions, and essential products. When locating a product, assist the customer to it.
• Inform management of shortages, incorrect prices, missing signs, and departmental changes as appropriate.
• Be knowledgeable of and perform fixed activities when business is light (e.g., sweeping, cleaning, blocking, straightening).
• Understand overall Customer Service and Personal Shopper Department operations; adapt to shifting priorities; be flexible and able to perform multiple tasks without showing signs of stress.
• Balance taking direction with taking initiative; provide assistance to fellow associates to complete daily tasks; keep stores clean; comply with health and sanitation procedures; follow safety regulations and promptly report accidents or hazards; log accidents and hazards as required.
• Ensure chemicals are handled, mixed, and applied according to directions and in compliance with the Hazard Communication Program Manual.
• Establish a working and shopping environment of trust, respect, and integrity.
• Take excellent care of fellow associates; be a team player and support management recommendations.
• Comply with company standards, policies, and procedures; perform essential job functions during scheduled hours.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent knowledge, skill, and ability. Reasonable accommodations may be made for disabilities. Associates must be at least 18 years of age.

Excellent communication and interpersonal skills. Willingness to participate in and complete required training and to work with the team to increase customer satisfaction and sales.

Ability to read and comprehend simple…