Reception​/Front Office

We are looking for a compassionate and organized receptionist to join our pet care team. You will greet and welcome incoming clients while checking in customers and their pets for daycare, boarding and grooming services in the main lobby and front desks. Receptionists are also involved in learning the ins and outs of how the kennel operates and are on deck for helping with all the pets in our care.

Other duties include answering phone calls, sorting incoming mail, booking reservations, processing payments, and maintaining patients’ records, including our veterinary vaccination requirements. You will also answer customers’ questions and concerns by knowing all the particulars of our business. You will be trained in all aspects of the job!

Our preferred receptionist would have amazing customer service, sales and communication skills. While communicating with and assisting our clients, you are required to maintain a professional and engaging relationship that helps our clients feel at ease and deserving of our trust while their loved ones are in our care; always making sure they and their pets are receiving the most excellent care possible.

• Greet and welcome customers and their pets into the facility
• Check in the customers & make them feel comfortable
• Maintain, update, and file patients’ charts and records
• Answer phone calls and emails
• Schedule reservations
• Receive and process payments
• Handle new client’s questions and concerns
• Maintain the waiting room and front desk area clean and organized
• Kennel duties are required and part of the job. Be comfortable handling dogs

Weekends and holidays are shared. Avoiding all weekends and holidays completely is not possible however we work on a rotated schedule system. Must have reliable transportation.

• High school diploma/GED
• Knowledge of veterinary procedures, medication, and terminology is desirable however not required
• Desirable previous experience as a Veterinary Receptionist or similar role
• Compassion and understanding
• Exceptional customer service and communication skills
• Organizational skills
• Multi-tasking!
• MUST LOVE DOGS AND THEIR HUMANS!

• Free daycare & bathing services
• Discounted boarding services
• Discounted veterinary services
• Holiday pay
• Motivosity Incentives
• Educational courses & certificates
• Free gym/crossfit membership
• PTO after 1 year for full time employees
• 401K matching for eligible employees
• Career growth & management opportunities