Tenant Experience Coordinator

About the Role

The Tenant Experience Coordinator at CBRE Group in Raleigh, NC encourages strong tenant and vendor relationships.

• Serve as the main point of contact between the Property Management team and tenants.
• Lead communications with tenants, vendors, management, and community representatives.
• Manage tenant appreciation programs, including customized gifts and recognition.
• Welcome and orient new tenants with comprehensive Welcome Packages.
• Distribute weekly newsletters and social media updates on upcoming events and activities.
• Establish and maintain discount programs with local businesses for tenants.
• Greet tenants daily and ensure the amenity app is current.
• Conduct annual meetings with tenants to discuss and implement suggestions.
• Maintain an accurate tenant contact list and ensure its annual update.
• Collaborate on ESG initiatives and community outreach programs.
• Develop and propose event ideas and budgets tailored to tenant needs.
• Record and report on tenant event attendance and feedback.
• Assist with the creation and distribution of a monthly newsletter.
• Manage and update the Property website and tenant handbook.
• Craft promotional flyers and graphics for events.
• Perform additional duties as assigned.

• High School Diploma/GED or equivalent experience with up to 2 years of job-related experience.
• On‑Site, 5 days a week, M‑F, downtown Raleigh, 8 am‑5 pm with parking included.
• Strong communication skills and ability to follow basic work routines.
• Proficiency in Microsoft Office products such as Word, Excel, and Outlook.
• Outstanding organizational skills and an inquisitive mentality.
• Basic math skills for calculating percentages, discounts, and markups.
• Authorization to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recr or via telephone at  (U.S.) and  (Canada).

CBRE, Inc. is an Equal Opportunity and Affiant Action Employer (Women/Minorities/Persons with Disabilities/US Veterans).