Leasing Experience Coordinator

Job Title: Leasing Experience Coordinator

Department: Leasing

Reports To: Leasing Manager

Wage Category: Non-Exempt

• Provide residents with information about the community and model home options.
• Assist leasing associates after the close of a sale by delivering sales‑focused energy and support.
• Manage the prospect journey including application generation, payment processing, lease creation, and scheduling move‑in orientations.
• Coordinate lease renewals for current residents.
• Follow up on resident questions, concerns, and support all customer service efforts within the community.
• Maintain community aesthetics by supporting tour paths, pre‑walking move‑in ready homes, and upkeep of grounds and site cleanliness.
• Greet residents and guests politely and expedite all service requests.
• Conduct regular patrols of grounds, halls, vacant units, and parking areas; perform daily inspections of amenity common areas.
• Verify service work orders, issue keys or personal escorts for access.
• Assist with execution of new move‑ins, resident/tenant services, and serve as the central contact point for related activities.
• Provide resident assistance (key support, package scanning and delivery) as needed.
• Participate in and help coordinate potential resident events.
• Submit service requests in the property management system for building damages or deficiencies.

• High School Diploma required.
• Preferred experience in hospitality, sales, customer service, or leasing operations.
• Strong attention to detail and accuracy.
• Ability to learn and apply applicable software programs and backend administrative tasks.
• Excellent multitasking skills with ability to meet deadlines.
• Proven excellent customer service, teamwork, interpersonal, communication, and problem‑solving skills.
• Knowledge of fair housing regulations or willingness to learn.
• Valid driver’s license.
• Availability to work weekends and holidays as needed.

Equal Opportunity

Employer:

LPMLC
123 Lifestyle Communities (LC) is an Equal Opportunity Employer.