Customer Experience Lead & NPS Advocate
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-07
Listing for:
Hertz
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Hertz is seeking a Customer Service Associate in Raleigh, North Carolina, to deliver superior customer service and ensure satisfaction. The role involves direct customer interaction to resolve issues and maintain high levels of hospitality. A key part of the job is to analyze NPS results and provide feedback and coaching to staff.
The ideal candidate has over 3 years of customer service experience, excellent communication skills, and a knack for problem-solving. Benefits include up to 40% off standard Hertz rentals.
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