Customer Success Manager II (RapidScale

Client Performance Manager III

At Rapid Scale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence—backed by the strength of the Cox family of companies.

Rapid Scale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.

The Customer Success Manager II is responsible for managing a portfolio of customers and helping them achieve successful adoption of Rapid Scale solutions while delivering an exceptional customer experience. This role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure customers receive consistent service, realize ongoing value from their investments, and are well positioned for long-term success.

The ideal candidate is customer-focused, highly organized, and collaborative, with the ability to manage multiple priorities while building trusted relationships with both customers and internal stakeholders.

• Customer Success & Value Realization
• Customer Lifecycle Management
• Cross-Functional Collaboration
• Retention & Growth Support
• Customer Experience
• Process Improvement

Minimum

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field.

Core Experience

• Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
• Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
• Strong communication, relationship management, and problem-solving skills.
• Ability to collaborate effectively across cross-functional teams in a matrixed organization.
• Strong organizational skills with the ability to manage multiple customers and priorities simultaneously.
• Experience using CRM and Customer Success platforms to manage customer engagement activities.

Preferred Qualifications

• Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
• Familiarity with Customer Success metrics such as customer health, adoption, retention, and renewal readiness.
• Experience facilitating customer business reviews and presenting customer performance metrics.
• Working knowledge of cloud technologies including AWS, Azure, Google Cloud, VMware, or related technologies.
• Experience identifying customer growth opportunities and partnering with Sales to support expansion.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.