Hybrid Customer Service Team Lead
Job in
Raleigh, Wake County, North Carolina, 27601, USA
Listed on 2026-08-13
Listing for:
Initial Therapeutics, Inc.
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
GRAIL is seeking a Supervisor, Customer Service to oversee a team delivering high-quality customer support. The role includes coaching staff, monitoring performance, and ensuring SLAs are met, with a flexible on-site/remote setup in Durham, NC.
The ideal candidate has 5+ years in customer service, 1–2 years in a supervisory capacity, and may travel ~5%. A Bachelor’s degree in Business or related field is preferred, with strong CRM and Salesforce experience.
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